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Post by DoubleDare on Aug 4, 2016 19:19:45 GMT -5
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Post by thetower52 on Aug 4, 2016 19:31:23 GMT -5
Idk exactly if it was suppose to boost moral or the customers or what ever. But they would play a sound and everyone has to stop what they where doing and go be super nice to a customer or some shit. Luckly I worked might freight and they never did it the few hours I was there while the store was open
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Aug 4, 2016 20:42:19 GMT -5
Ugh...
In my time in retail we never had such a thing, but occasionally some hacky customer service thing would come down the pipe and the stupid middle management would be steady on you about it. It's a no win.
"You didn't greet that customer." "You told me to do _________." "Yeah, well you know you're supposed to greet every customer." "Yeah, well I saw them out of the corner of my eye, gauged that they didn't need help and going on their body language that they were likely the type to not want hassled by me just becau______ you know what? Nevermind. I forgot I'm like way smarter than you for a second. So every customer, huh?" "Every customer." "And you're still going to cry to me when all the work doesn't get done? Gotcha."
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Rave
El Dandy
Perpetually Bored
Posts: 8,149
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Post by Rave on Aug 4, 2016 21:47:25 GMT -5
Ugh... In my time in retail we never had such a thing, but occasionally some hacky customer service thing would come down the pipe and the stupid middle management would be steady on you about it. It's a no win. "You didn't greet that customer." "You told me to do _________." "Yeah, well you know you're supposed to greet every customer." "Yeah, well I saw them out of the corner of my eye, gauged that they didn't need help and going on their body language that they were likely the type to not want hassled by me just becau______ you know what? Nevermind. I forgot I'm like way smarter than you for a second. So every customer, huh?" "Every customer." "And you're still going to cry to me when all the work doesn't get done? Gotcha." Yup! Used to get cashier dumped on me because nobody else wanted to do it (and late into my tenure a manager started actively telling everyone to ignore register calls because she was a bitch), was s'posed to greet every customer coming in but I and everyone else blew that off much of the time. People don't care anyway. Other than the holiday donation competitions which I routinely bitched out people during for leaving me all the donation things to hang up and not doing it their own damn selves, there was nothing of the sort at Petco. Morale tended to suck there, especially when the trainees for another store got to have pizza parties and everyone else got ignored. Got so bad someone decided to hack up the power cord to the break room microwave for shiggles. Some of the shit that went down at Petco still boggles my mind a decade later, but that's another thread (something like "Management Horror Stories") for another time.
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tms
Don Corleone
Posts: 1,901
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Post by tms on Aug 4, 2016 22:03:54 GMT -5
I worked a job in retail where our store manager would send us all emails where he would passive-aggressively tell us we should always be doing a better job than we were. He'd then end his emails with these ridiculous pretentious-sounding quotes from other people which made him come off as even more full of himself.
Don't miss him or those emails one iota.
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Post by Rolent Tex on Aug 4, 2016 22:22:37 GMT -5
I doubt my job knows the meaning of "motivation" these days. I would say that they're motivating us to do good jobs and get customers to fill out surveys, but that's actually bribing us to get customers to lie and give us perfect scores. Kinda similar.
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Post by Mighty Attack Tribble on Aug 4, 2016 22:58:53 GMT -5
I worked a job in retail where our store manager would send us all emails where he would passive-aggressively tell us we should always be doing a better job than we were. He'd then end his emails with these ridiculous pretentious-sounding quotes from other people which made him come off as even more full of himself. Don't miss him or those emails one iota. We have a similar thing at my current job. The manager set up WhatsApp groups for the various departments and one for the whole business, which she uses to give mass notifications as well as encouraging us to chat and get to know each other. As I am one of the only two night staff I would wake up to see my notifications clogged with dozens of messages that don't concern me or my job, and "banter" from some of the less mature members of staff. Never participated, and left the groups within a couple of days.
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Cranjis McBasketball
Crow T. Robot
Knew what the hell that thing was supposed to be
Peace Love and Nothing But
Posts: 41,969
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Post by Cranjis McBasketball on Aug 5, 2016 3:52:17 GMT -5
They didn't intend it, but it's happening right now, the boss is on vacation for 3 weeks. Morale has improved greatly.
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Post by "Playboy" Don Douglas on Aug 5, 2016 5:05:37 GMT -5
Last November, hours were cut, so I checked my bank account on payday and realized that if the next check wasn't bigger, I wouldn't be able to make my car payment.
I then went to work for my 4 hour shift and was handed a note. The first thing I noticed was that they had gotten my name wrong. The note was all about how well the company was doing and how bright the future looked and it was all because of people like me, etc.
Attached was a one use coupon for 10% off. It expired just 2 weeks later, and along with the usual of alcohol, tobacco, and gift cards, it couldn't be used for dairy products.
I also couldn't use it for the first week because I couldn't afford to shop for groceries until my food stamps hit.
And they couldn't understand why I was insulted.
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Gus Richlen Was Wrong
Patti Mayonnaise
Metal Maestro: Co-winner of the FAN Idol Throwdown!
Fun while it lasted
Posts: 38,556
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Post by Gus Richlen Was Wrong on Aug 5, 2016 7:47:21 GMT -5
Apparently when morale isn't high enough, we don't get pizza at our meetings. How not having pizza is supposed to boost morale makes zero sense to me whatsoever, and my morale is low enough to not even exist at this point.
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canal
Samurai Cop
Posts: 2,173
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Post by canal on Aug 5, 2016 12:56:45 GMT -5
We used to have these quarterly "outings" at my old job that were funded by tip money, which our owner kept and matched. One time, we went to a hibachi steakhouse to eat and got to booze pretty hard, so that was cool. Other times, we'd go to a place that had laser tag, bowling, and this shit called WhirlyBall where you drove around in bumper cars and played some strange lacrosse/basketball hybrid, plus there was pizza and beer and whatnot.
Looking back, it was pretty cool. But at the time I despised these outings, because they were on Sunday nights, they were mandatory, and they were framed as morale boosting and "we're doing this for you! how could you NOT want to do this?" My thought was "just give me my share of the tip money, I'll have my own fun".
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Post by Vice honcho room temperature on Aug 5, 2016 13:50:42 GMT -5
The floggings lessen when morale is good
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Post by Porky's Butthole on Aug 5, 2016 14:03:37 GMT -5
God, reading all this is depressing me. My job f***ing KILLS it in rewards and morale boosting. So, I'm gonna share what my job does to...well..boost morale in this thread. For instance, last year all the Dish Network retailers competed in something called the Dish Cup. We won it the previous year, and we wanted it again. Each month, we had different criteria to meet in order to get 'points' for the Cup. (collect fees, perfect sale, ect). One month, each time someone did one of these things, they drew a number. The number was attached to their name and to a bag. In each bag was different items such as Sudoku books, wood puzzles and honest to goodness Visa gift cards ranging from $20-100 each (there were 200 bags). The next month, your name got thrown into a big bucket for each goal you met. At the end of the month, a name was drawn. Winner got a 50-something inch Samsung TV, second name got an iMac, third got $250 tax free cash. (My name was 1st and 3rd because I'm good at my job) Come December, Dish Corporate announced the winners of the Dish Cup. My office won. And it was so bad that the other office we were competing against actually TAPPED OUT because we were so far ahead. As reward, the owners of this office took all of out to Hyde Park for dinner to celebrate. On them. www.hydeparkrestaurants.com/maps/hp-dt/index.htmAnd they do stuff like this all the time to keep our spirits up. Last month, the call volume started dropping off. And they wanted us to fight harder for what little sales calls we were getting. So they're doubling commission on perfect sales. Mind you, all of the above mentioned stuff came out of their pocket. Not from corporate. I love my f***ing job and my paymasters
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Magnus the Magnificent
King Koopa
didn't want one.
I could write a book about what you don't know!
Posts: 12,500
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Post by Magnus the Magnificent on Aug 5, 2016 14:08:54 GMT -5
Bob Ryder tweets that morale is high. The morale improving stuff we do at my work usually involves get-togethers for big games and the like. Free food and drinks included. The coolest thing we did is when we flew over to London for a three-day weekend for an Arsenal game. Yeah, we had to do some mandatory overtime for it, but it was well worth it.
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Futureraven: Beelzebruv
Bill S. Preston, Esq.
The Ultimate Arbiter of Right And Wrong
Spent half my life here, God help me
Posts: 15,120
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Post by Futureraven: Beelzebruv on Aug 5, 2016 14:09:18 GMT -5
My job now has "Creative" lunchtimes, colouring in, drawing, I just have this constantly in my head now:
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Post by Shy Guy on Aug 5, 2016 14:39:10 GMT -5
wasn't so much the company, but my store in particular used to have monthly contests, which were supposed to motivate you to make more sales. the manager usually thought of the prize, so it varied from how much money she had, and also how much she liked you.
i won a contest and got a chocolate bar.
the next month, a co-worker won, so she got in touch with head office to see if she could get a vintage watch for $100 or so, just handed over. (i worked at swatch. "retired" watches were a prize every now and then)
favoritism was baaaaaaaaaad at that store
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Post by edgestar on Aug 5, 2016 14:44:17 GMT -5
My boss bought cake on my birthday this year, she told me that it was something for everyone, but she did it on my birthday, because I'm always trying to help them, and I try helping in other departments. It meant a lot to me.
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chrom
Backup Wench
Master of the rare undecuple post
Posts: 85,050
Member is Online
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Post by chrom on Aug 5, 2016 16:26:08 GMT -5
Some of these I don't think they thought them through.
Don't have to worry about lame things like that where I work at, we got bonus checks every three months or so, and how much in it depends how well business has been during that time period but it's usually around forty or so. As well as 35 dollar gift cards for anywhere at Christmas.
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Post by bibboid on Aug 6, 2016 1:22:52 GMT -5
The company loves to hold special events but they don't seem to want anyone from Distribution to take part. They say that they "can't afford" for us to not ship out every single order every single day.
There was a three day rafting trip.....but our boss wouldn't let anyone take the Friday off so they could go.
There was a charity soccer game pitting our company against the Red Cross. First they told us we couldn't attend to watch and cheer for our players but the day before the game they told the five guys from our department that they would not even be allowed to play.
There was a company talent show at a local theater. Again, we were told we could not attend as audience members and they cut four of the five acts from Distribution because of "time constraints". Oddly enough, ours were the only acts cut from the show.
The head of Human Resources came down and officially apologized for that and swore it would never happen again.
Two months later was our year end awards banquet at a fancy hotel. Four days before the event, the VP of Operations called a staff meeting in Distribution and said it would be "better for the company" if we didn't attend. I told my boss it was a load of crap and while he agreed, he would not do anything about it. So I grabbed the head of Shipping and marched up to HR to bitch them out. 24 hours later, the VP of Operations comes back and announces that "they have reconsidered" and decided to let us attend the dinner after all. In the end, NOBODY from Distribution attended.
And finally, in May we planned and scheduled our own Distribution barbecue. All we needed was authorization for an extra half hour at lunchtime. We planned a day and set a menu and created a budget and arranged for grills and started to gather money. We were told our request for extended lunches had been rejected and the whole thing fell apart.
And they wonder why morale in Distribution is shit.
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