It annoys the piss out of me that scene has been cut from the DVD-onwards releases. For me it's where Scrooge is truly humanised, no longer simply afraid of what awaits him after death, but truly regretful for the path he took in life.
I must be lucky then, because the DVD version I have has the option for theatrical wide screen and extended full screen where Love is Gone is included.
And yeah it is one of the most beautifully heart wrenching songs in the Muppet music catalogue. And I'm man enough to admit when Caine's Scrooge starts singing along at the end of the song I almost tear up every time.
It seems that only a couple of DVD releases has the scene intact. From Wikipedia:
"When Love Is Gone" was a song performed by the character Belle (portrayed by Meredith Braun) as she laments that Scrooge's love for money has replaced his love for her. The song itself was cut from the original 1992 theatrical edition by Jeffrey Katzenberg of Walt Disney Studios, who believed that the following scene would not appeal to young children. Instead, the song was played during the end credits scene. Henson objected to this decision. The concluding song, "The Love We Found", is a direct counterpoint to it.
Director Brian Henson commented: "When Love Is Gone" was not in the theatrical release, and is presently missing from some copies of the movie, which is a real shame. The song "When Love Is Gone" is only included on some home media releases of The Muppet Christmas Carol which are now out of print.
The song is included on the 1993 VHS and LaserDisc releases. The LaserDisc version includes the only widescreen presentation of this song ever released.
The 2002 and 2005 DVD releases do retain the song, but only in the full-screen version of the film. A 2012 standalone DVD release of the film uses the same disc from the 2005 release, so it also contains the song. However, a different DVD was used for the 2012 Blu-ray combo pack which does not contain the song.
The current iTunes Store digital release includes the song and scene as an "Extra".
The VHS, LaserDisc and select DVD releases are the only way to view The Muppet Christmas Carol on home video along with the scene intact.