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Post by willywonka666 on Feb 27, 2009 20:32:02 GMT -5
Apparently, people are buying damaged goods and circuit City won't give them a refund....
Stories are pouring in from outraged shoppers who thought they could get a great deal on equipment from Circuit City as part of its fire sale liquidation. The problem: Circuit City won't let you open sealed boxes to inspect merchandise before you take it home -- and all sales are final. No returns. No exchanges. That's not so great if the gear is hopelessly broken.
One Minnesota family spent $1,500 on a 50-inch plasma TV and found the glass shattered once they got it home. The store refused to take back the TV and instead referred the issue to Circuit City headquarters, where no one answered the phone. The family is checking with Panasonic, the manufacturer, to see if it's covered under warranty.
A similar problem happened to a Boston customer, who paid $1,100 for what turned out to be a totally busted Samsung TV. She got a refund from her credit card company, but only after a local TV station made inquiries on her behalf. Be warned: Consumerist says that getting credit card companies to help you out may be difficult in cases like this where a bankruptcy is involved. (As I understand the specifics of the Circuit City case, normally your credit card company will just "charge back" the merchant in question, but in this case the merchant is going out of business and has federal bankruptcy protection during the process.)
It's not just big ticket items that can be dead on arrival. Consider this $7.50 "bargain" video game purchased from a Circuit City store, which appears to have been chewed up by a robot.
No doubt there are still some good deals to be found in these liquidating stores, but remember that, now more than ever, "buyer beware" is the rule of the day.
f***ers-I don't feel bad for them now(only those indirectly involved I do)
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Post by The Tank on Feb 27, 2009 20:35:51 GMT -5
Oh, that is some dick s*** right there.
Seriously, uncool.
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Post by Vice honcho room temperature on Feb 27, 2009 20:43:49 GMT -5
Isn't there a product warrenty that they could try
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Post by Mr. Backlund on Feb 27, 2009 20:47:54 GMT -5
Circuit City is dead.
If you go to one of the stores now, you're dealing with the parasite (read: liquidation company) that nestled up in the rotting carcas of dead stores and is offering "deals" that actually are more expensive than what you can get at Best Buy. The liquidation company is responsible for all of this and who you're dealing with when you enter a store. When CC went bankrupt, they sold off their inventory to said company, who are now screwing everyone over whose dumb enough to even bother going there. As part as the agreement to buy the inventory, they had CC allow them to use their stores to push the inventory out the door before they completely close up shop.
The former parent company isn't even worth mentioning in this, as Circuit City is basically completely gone and has been for a while.
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Post by Lair of the Shadow MaDaBa on Feb 27, 2009 20:58:28 GMT -5
Hey, the fact is, they're going out of business. They now officially have no reason to give a shit as to whether the customer is satisfied.
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Post by DiBiase is Good on Feb 27, 2009 21:04:21 GMT -5
Hey, the fact is, they're going out of business. They now officially have no reason to give a excretory matter as to whether the customer is satisfied. They would do if you bought it on credit and refused to pay until they fixed it. I bought a DVD Recorder some years back and bought it on a 12 month payment plan. After 2 months it stopped working but the store I bought it in had gone into administration and said they couldn't fix it because of their financial situation. I had bought a 3 year warranty plan (I normally wouldn't get one but they offered it to me for £10) and I said if you won't fix it then I won't pay for it. I then stopped the next 10 months payments from going out of my bank. And never heard from them again. |
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Post by waffleofpower on Feb 27, 2009 21:14:31 GMT -5
Well, duh. There are signs everywhere that says "NO REFUNDS" and "ALL SALES FINAL". They don't say "buyer beware" because they think it sounds cool.
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domrep
Hank Scorpio
Posts: 7,461
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Post by domrep on Feb 27, 2009 21:15:53 GMT -5
The only thing I'd buy from Circuit City now would be video games or DVDs. Buying a TV or something more expensive, and you're just asking for trouble.
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Post by Insomniac on Feb 27, 2009 21:18:25 GMT -5
Well, duh. There are signs everywhere that says "NO REFUNDS" and "ALL SALES FINAL". They don't say "buyer beware" because they think it sounds cool. Exactly. Sucks that it happened, but people need to know what they're getting themselves into when they buy big-ticket items from a place that won't be around in 2 weeks. |
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Post by Supersmark is a Troll on Feb 27, 2009 21:23:09 GMT -5
The only thing I'd buy from Circuit City now would be video games or DVDs. Buying a TV or something more expensive, and you're just asking for trouble. exactly. |
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Mr T L Wolf
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Posts: 5,319
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Post by Mr T L Wolf on Feb 27, 2009 21:25:49 GMT -5
I got a Nintendo DS and Apollo Justice: Ace Accourney from Circuit City with no problems. Kind of glad I didn't end up getting a digital antenna from there. I got one from Wal-Mart and my old, foil-wrapped Magnavox rabbit ears work better.
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The Line
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Post by The Line on Feb 27, 2009 22:27:23 GMT -5
yeah, my mom was going to buy a monitor from the local CC the other day, but I guess opted for best buy instead. I say good on her part.
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Post by The Genesis of KoOS on Feb 27, 2009 23:09:14 GMT -5
You know I have no sympathy for these morons.
These are probably the same kind of people I dealt with when my store was closing.
*people walk into the store*
*spend a few minutes in the store*
*Person walks up to me*
Person: Are you guys closing?
Me: No, we just have giant "STORE CLOSING" signs plastered all over the store for the hell of it.
Seriously people, READ. Liquidation sales ALWAYS, ALWAYS, ALWAYS have "All sales FINAL, NO returns or exchanges" signs plastered in plain sight throughout the store.
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Jay Peas 42
El Dandy
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Posts: 8,329 
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Post by Jay Peas 42 on Feb 27, 2009 23:10:39 GMT -5
You have to remember, stores are under no legal obligation to accept returns, and are free to set their own return policy. That most stores do, shows that it is an important part of customer service. However, as it's been said, a liquidaters have no such interest.
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Post by The Genesis of KoOS on Feb 27, 2009 23:19:11 GMT -5
You have to remember, stores are under no legal obligation to accept returns, and are free to set their own return policy. That most stores do, shows that it is an important part of customer service. However, as it's been said, a liquidaters have no such interest. People also complain how prices are jacked up. Well duh, the liquidators job is to recoup as much money as possible. So they raise prices to MSRP and then knock off however much the sale is at that time. People will complain, yet stuff starts flying off the shelves Day 1 even if you can get it elsewhere for way less. That's why Liquidators do that, because the ignorant will buy anything that has a sale price on it. |
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Post by Lair of the Shadow MaDaBa on Feb 27, 2009 23:54:11 GMT -5
This is why haggling is a good thing.
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Post by Maidpool w/ Cleaning Action on Feb 28, 2009 3:10:37 GMT -5
They tell you when you buy it that there are no refunds, period. Buy at your own risk when you read that. People also complain how prices are jacked up. Well duh, the liquidators job is to recoup as much money as possible. So they raise prices to MSRP and then knock off however much the sale is at that time. People will complain, yet stuff starts flying off the shelves Day 1 even if you can get it elsewhere for way less. That's why Liquidators do that, because the ignorant will buy anything that has a sale price on it. Most of the ones complaining in that situation are the ones that know better though. Like myself, who hasn't bought anything from there yet. I'm gonna give it a bit more then go check out the Blu-Rays. |
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Jay Peas 42
El Dandy
Totally flips out ALL the time.
Is looking forward to a Nation of Domination Kwannza Special.
Posts: 8,329
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Post by Jay Peas 42 on Feb 28, 2009 9:06:19 GMT -5
Yeah, that MSRP thing was something I learned from when Comp USA closed down. I mean, I can't blame them for that one. Percentage of List Price seems like a logical position to start from. Remember, most retail pricing schemes are not simple, and are constantly in flux to better compete with other stores (i.e. Clearance section video games, TVs that no one will buy, seasonal merchandise) Circut City may have been willing to take a loss on The Movies but knew they would get it back by selling one HDTV in 2005. Not the case, any more.
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Post by Confused Mark Wahlberg on Feb 28, 2009 9:25:44 GMT -5
I went to my local Circuit City, and they had, no joke, about 60 copies of the unrated version of Meet the Spartans.
It was 50% off, so I bought ten copies!
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nate5054
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Post by nate5054 on Feb 28, 2009 10:47:25 GMT -5
I went to my local Circuit City, and they had, no joke, about 60 copies of the unrated version of Meet the Spartans. It was 50% off, so I bought ten copies! Are clay pigeons that expensive? |
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