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Post by Monty Dawson on Apr 6, 2011 17:42:08 GMT -5
Inspired by the Tipping thread. I'll start with a good one.
About a year ago I had a weird question about some bonds I needed to cash in to pay for school. I called my bank, and the guy on the phone who sounded about my age didn't know the answer, but he was determined to find out for me. I was on the phone with him for about a half an hour, but not in a bad way. He was working very hard for me, and eventually was able to find someone with the answer.
A bad one:
I was having trouble with my cell phone, called up the company and the guy actually said, "Let me put you on hold for a second while I find the manual" I can read the manual myself you douche. I don't think he was a bad guy, but incredibly poorly trained and he didn't know anything about the phones
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crash1984
Unicron
Scavenger Hunt All-Star
You don't need pants for the victory dance
Posts: 3,039
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Post by crash1984 on Apr 7, 2011 10:34:08 GMT -5
A few years ago before I lost weight me and my dad would have to order our clothes from a King Size catalog. One time our order gets shipped to the wrong location. At first we thought it was a UPS error but as it turned out it was the clothing companies error. My dad called their customer service department. To begin with he could not hardly understand the woman at the other end and it was obvious that she had no clue what was going on and what to do. Eventually my dad asks to speak with her supervisior and she says there isn't one. My dad then questions that and she says he is busy. My dad says he will wait. After a few minutes she says he is still busy my dad says he is in no hurry. She returns again and says that they can refund him the money which he agrees to. My dad had a question about the refund and called customer support again. This time he got a different woman who instead of going through with the refund offered to ship him a replacement order. My dad agreed to it and the woman said that it would even be shipped express. A day or two later we got our clothes.
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Deleted
Deleted Member
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Post by Deleted on Apr 7, 2011 15:06:21 GMT -5
GameStop is always the worst for me...It's as if they generally do not care about the consumer at all...I've been told countless times when purchasing a game that "this game sucks you should check out *grabs newest game released*"
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Post by Monty Dawson on Apr 7, 2011 16:34:55 GMT -5
GameStop is always the worst for me...It's as if they generally do not care about the consumer at all...I've been told countless times when purchasing a game that "this game sucks you should check out *grabs newest game released*" I hate the dorks at my local gamestop. Every time I buy a sports or wrestling game they role their eyes like I'm some jock and talk about how cool XYZ RPG is. They're also racists, not to me, but to some brazilian guys who were checking out soccer titles |
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Post by noleafclover1980 on Apr 7, 2011 17:01:24 GMT -5
GameStop is always the worst for me...It's as if they generally do not care about the consumer at all...I've been told countless times when purchasing a game that "this game sucks you should check out *grabs newest game released*" To be fair, corporate jumps on their asses about pushing new games, pre-orders, etc. It may suck, but it's their job. |
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Fiddleford H. McGucket
El Dandy
My Mind's been gone for 30-odd years! Can't Break what's already broken!
Posts: 8,748 
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Post by Fiddleford H. McGucket on Apr 7, 2011 17:06:01 GMT -5
GameStop is always the worst for me...It's as if they generally do not care about the consumer at all...I've been told countless times when purchasing a game that "this game sucks you should check out *grabs newest game released*" To be fair, corporate jumps on their asses about pushing new games, pre-orders, etc. It may suck, but it's their job. There's a distinct difference between promoting what corporate wants you to, and insulting a customer's personal preference IN ORDER to push a specific product. |
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Apr 7, 2011 17:13:09 GMT -5
Mediacom hands down for me.
My cable went out and I thought it was because it rained. Which did happen from time to time. I turned it off and put in a movie. At about 10 that night, the cable still didn't come on. I called tech support and after some troubleshooting, they said they would have to send a tech out. The only time was Friday from 2-5 or something like that which was four days. They said they would call my cell phone when they were on their way. I sat around until after 5 and nothing. I ended up leaving for awhile and called tech support later. I ended up talking to tech support and all they wanted to do was send out another tech, but that wouldn't be for a week. I refused and talked to a supervisor. They said they would call me the the next day and of course no one called. I called back later on in the evening and talked to another supervisor. He told me that the tech did call my cell at 4:20 and I didn't answer. I told him that either the tech lied or called the wrong number. So we hung up and he called my cell phone. Of course he got through. He said he couldn't do anything that night but put in another request and he would personally call me and get me a tech sooner. The next day no one called. And so I called back. This time the request was for two weeks instead of one week. Which would put my cable out for three weeks. I told them I wasn't happy and if they couldn't get someone out there in 24 hours, to cancel my service. So I ended up cancelling my service.
Maybe that's not too bad, but I find it funny that they can get out the next day to hook you up. But to fix you it takes a week or more.
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Post by noleafclover1980 on Apr 7, 2011 18:56:58 GMT -5
To be fair, corporate jumps on their asses about pushing new games, pre-orders, etc. It may suck, but it's their job. There's a distinct difference between promoting what corporate wants you to, and insulting a customer's personal preference IN ORDER to push a specific product. Sometimes they think they're being helpful...I wish someone would have told me a game sucks every so often when I ended up buying a game that sucks lol |
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Post by Predator McBroski on Apr 7, 2011 20:43:11 GMT -5
Me- Hi, I'm having a bit of trouble with my phone.
Customer Service Guy- What's wrong?
Me- The touchscreen isn't working.
Guy- Um, OK, uhhhh...
*Guy hangs up*
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Push R Truth
Patti Mayonnaise
Unique and Special Snowflake, and a pants-less heathen.
Perpetually Constipated
Posts: 39,293
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Post by Push R Truth on Apr 7, 2011 20:53:50 GMT -5
My best customer service experience was actually with myself being the person getting called.
It was a terrible Blizzard and I walked to work. I was the only one in the entire government complex (I work in Civil Engineering). Anyway, I was more or less glued to the phones from people constantly bitching because I couldn't wave a magic wand and make the 14 foot snow drifts disappear off the highways while the snow was still falling.
Anywho, this dude calls up a says "I'm up here in Sherril, only about a mile away from my farm. My wife wants me to come home, any chance you could get a plow on my road today?"
I inform him that the Motorgrader for his territory was unmanned because we were actively trying to get it's operator from his house to his machine. Thus, chances were slim to none that he would get home.
He responds with "Best news I heard all day! Thanks!" Before his cell hangs up I can hear him tell somebody "F that bitch anyway, let's get drunk"
Turned a terrible day into a story I'll never forget. Thank you strange man that hates his wife, you made my day.
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Post by The Booty Disciple on Apr 7, 2011 21:25:59 GMT -5
I don't remember where the joint was, but we were in Denver, down in LoDo, and went in for a burger. Get set, no big deal, the place is packed, and since I was stil working in restaurants, I figure, ok, it'll take a couple extra minutes.
Yeah. Fifteen minutes later, our order FINALLY gets taken. An hour later it comes out, and it's the WRONG ORDER. I was hashed. Meanwhile, I'm watching every other table getting taken care of better than we are. Again, I've been in restaurants for ages. I was not pleased. I ask the server to speak to her manager, and she snidely goes "He's BUSY!" Wrong answer. I go into a pissed mood and go "Well, he's not too busy to deal with irritated customers. Get him NOW."
He comes over, and tells us to leave. Yeah, jeeze, because you bring us food we didn't order, we're the bad guys.
Ugh.
Have no idea what was up there, but went back to the same place a while later, a few months or so, and everything was fine. I was polite, and the gal serving us was very helpful. I was polite, and there was a small mixup on my entree, and she immediately took it back and had it taken care of, brought it back and apologized. Very awesome. That's proper customer service
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crash1984
Unicron
Scavenger Hunt All-Star
You don't need pants for the victory dance
Posts: 3,039
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Post by crash1984 on Apr 7, 2011 22:28:48 GMT -5
When I was younger my parents and I had this tradition of every Saturday night buying some type of fast food item and on this particular Saturday we wanted Burger King. Me and my mom head up there and go through the drive through but no one ever came over the loudspeaker. We go inside and every employee is sitting down in the restaurant. We go up to the counter and not one employee attempted to either take my order or tell me what the problem was or even get up. I waited a minute or two and still they sit there so I left. I would have had no problem had they said there was a problem with something and they could not take my order however they did nothing but sit there. However on my way out I got one of those complaint cards and told about my experience. A week or two later I got a couple of coupons for free meals obviously I went to another Burger King to trade them in. A few months later I went back to the same Burger King on a Saturday evening and it looked like a completely different crew.
One time I went to K-Mart looking for a barbecue grill in early 2002 (remember that date as it is important in a moment) I found one I liked but it was on a top shelf and I would need someone to get it down. I push the asstitance button and after a few minutes I go up to the service desk and have someone paged. After 30 minutes of standing there I leave but as I do I say "No wonder Wal-Mart and Target are kicking their butts" I mentioned it was in early 2002 well early 2002 was when K-Mart filed for bankruptcy.I then went to Wal-Mart and they were more than willing to help me.
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ibdude
Don Corleone
Posts: 1,706
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Post by ibdude on Apr 8, 2011 2:24:42 GMT -5
Me- Hi, I'm having a bit of trouble with my phone. Customer Service Guy- What's wrong? Me- The touchscreen isn't working. Guy- Um, OK, uhhhh... *Guy hangs up* Do you happen to have a Samsung Impression? |
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Post by EvenBaldobombHasAJob on Apr 8, 2011 12:28:54 GMT -5
To be fair, corporate jumps on their asses about pushing new games, pre-orders, etc. It may suck, but it's their job. There's a distinct difference between promoting what corporate wants you to, and insulting a customer's personal preference IN ORDER to push a specific product. basically this. if someone knows what they want and are willing to give you money for that item, don't talk down to them about how something else is "way better". if there's upgrades that's one thing, and as a guy who works in a movie/game store I say you always want to give the customer the best possible solution to what they need. but telling them out and out that what they're buying is stupid is outright insulting, and in my experience a great way to lose business. if someone wants something specific, cater to that instead of saying "well X movie/game sucks buy this one instead". the correct way to upgrade is "hey this game has a great 2 player mode, do you want another controller for a friend/sibling while you're here" and not "pfft Madden? you won't have fun with that, buy Final Fantasy XIII instead". I had that exact thing happen to me recently, and it was the only time I've ever truely been mad at a guy in retail. I wanted specific parts for my Warhammer 40K army and he basically told me that my plan was "stupid" and his army design was "the only way to play that army" (we play the same army). he kept trying to get me to buy stuff I didn't want, or didn't have money for, after I already told him I didn't. he suggested I buy models from a different army that he did have in stock to represent what I needed rather than me waiting for them to get in, long after I told him I wasn't in a hurry and was willing to wait for the right one. to put this in perspective, that'd be like me wanting a piece for my living room that matches the other furniture, and being told to buy something that actively clashes with it because "well this way you can have it today". keeping in mind I told him already that I was willing to wait. he was also acting as though I was a total newbie in need of advice even though he knows for a fact I've been playing the game for like 13 years, and was basically talking down to me like I was a 12 year old buying his first models. I also asked him if the parts I was thinking of using would in fact be compatible (it was an extensive model conversion) and instead of answering my question he just started talking about what he did, even after I told him I had a specific look in mind. he never did answer my question, either. to top it all off I already know his advice about army building is crap because I've never seen the guy win a game once in my life. mind, that's an issue with credibility, and that's a whole 'nother issue. |
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Post by EvenBaldobombHasAJob on Apr 8, 2011 12:32:39 GMT -5
There's a distinct difference between promoting what corporate wants you to, and insulting a customer's personal preference IN ORDER to push a specific product. Sometimes they think they're being helpful...I wish someone would have told me a game sucks every so often when I ended up buying a game that sucks lol absolutely true. the only problem with that is what I like, you may not like and Vice Versa. I mean, if a game is known to have huge bugs/fake difficulty/poor controls etc. then you should let a customer know, assuming you know that yourself. when it's just a matter of taste it can be a bit more difficult, though. generally the best thing to do is to gauge the customer's personal interests and cater to that instead of your own. and if it is a matter of taste that keeps you from liking something that someone else is going to buy (I, for instance don't play too many sports games and I certainly don't watch many chick-flicks) then you have to let the customer know that your reason for disliking something is due to personal taste. |
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Post by DiBiase is Good on Apr 8, 2011 13:17:10 GMT -5
Worst :
I was on my way back from the pub one night and me and my mates decided to stop and get some beer snacks at a Petrol Station. It was a station with a mini convenience store inside but like a lot of stations did around that time, they would lock the door so you had to go up to a window and ask for them to go get stuff for you and pay there.
There was a girl working there and she had a sign taped to the window that she had written on a scrap of paper. The sign said "feul and ciggaretes only" (sic). I asked her if she could get us some Pringles or something like that and she said, it was fuel and cigarettes only. I asked why and she said something like "because the sign says so". I then said "is it because getting those two things don't require you to get up?" and she just said "fuel and cigarettes only". So I walked off, saying something to my friends like "we'll go to another place".
As we drove off, she flipped me the bird.
I found out that she got sacked that week.
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Post by Predator McBroski on Apr 8, 2011 14:15:59 GMT -5
Me- Hi, I'm having a bit of trouble with my phone. Customer Service Guy- What's wrong? Me- The touchscreen isn't working. Guy- Um, OK, uhhhh... *Guy hangs up* Do you happen to have a Samsung Impression?[/ quote] No, I have the Motorola Rival. |
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Fiddleford H. McGucket
El Dandy
My Mind's been gone for 30-odd years! Can't Break what's already broken!
Posts: 8,748
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Post by Fiddleford H. McGucket on Apr 11, 2011 11:55:10 GMT -5
I'm torn on the "this game sucks" issue. On one hand, I don't want someone insulting my taste in entertainment. I may only be interested in this old $8 PS2 game because I feel I'll get $8 worth of entertainment out of it and if it's not that good, I'm only out $8. Furthermore, we may simply have different interests and I don't give a damn about the latest, greatest rail shooter, I want my Madden. (for the record, i'd rather have the shooter). On the other hand, I don't want to drop a lot of money on garbage. I remember in the late 90s, my friend worked at Gamestop. I was there visiting and someone came in asking for this new PS1 game. (Don't remember the name, just remember it was an NFL Blitz-type game Sony put out.). My friend told him point blank "I have it, I can sell it to you, but I'll tell you right now, it's not very good." Didn't bother pushing the game of the hour on him, just warned him point blank. The guy was very appreciative (or at least polite. He could have very well gone over to EB games). Ok......Yeah....Obviously BAD game, I have no issue with telling people not to purchase it. I think there may have been a slight miscommunication. If I see/hear someone attempting to purchase Ninjabread Man or Naughty Bear (Both highly Buggy, but cheap)....I'd expect a GOOD/Knowledgeable Customer Service Provider to suggest a similarly priced, non-buggy alternative. If it's simply a matter of personal preference (The Madden/FF13 scenario), that's when I get mad. Hell, I'd get a little rankled if the suggested game WAS comperable in style but completely wrong in some other way (Tone, Price, Availability). The basic jist of my point is this.....I completely understand that you're expected to push a certain product. If I ASK for an opinion, I'd like it to be YOUR opinion.....not your Company's. If I'm about to buy a Buggy game/Defective Product....expect me to to return it. |
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Sinestro
Samurai Cop
I wonder how many words I can fit in this spot. Probably not many, but maybe a few. Yeah that many
Posts: 2,275
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Post by Sinestro on Apr 11, 2011 19:45:38 GMT -5
Me- Hi, I'm having a bit of trouble with my phone. Customer Service Guy- What's wrong? Me- The touchscreen isn't working. Guy- Um, OK, uhhhh... *Guy hangs up* Do you happen to have a Samsung Impression?[/ quote] No, I have the Motorola Rival. As somebody who does support for that company, Itossed to get so many complaints for that phone. Regardless I bet the guy you talked to was fired shortly there after. On the list of instant firing offenses, hanging up on a customer is like number three. And as they do records every call for quality they would look really hard at a call that short. |
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spec
Hank Scorpio
Bum Wiping Aficionado
Posts: 5,676
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Post by spec on Apr 12, 2011 19:08:10 GMT -5
Tiscali. What a bunch of f***wits. My ISP for 2 1/2 years, wanted to make a simple change to my package after that time and after hours and hours of either being on hold or talking to idiots who didn't know their ass from a hole in the ground they ended up cancelling my service. One simple thing i wanted to do and they couldn't handle it and instead i got hours of grief and hassle. f*** you Tiscali.
Was looking recently to get a good deal with possibly another ISP and saw this TalkTalk package that seemed like great value. Looked into it and discovered that they had taken over Tiscali at some point. Immediate red flag, but as they were the company that did the takeover and not vice-versa or a merger i was willing to give them the benefit of the doubt. So i went for the deal and get my confirmation email and... the price is more than what i was quoted on the phone and the advertised deal. After my previous experience i wasn't prepared to show any more patience with these guys, so i tried to phone up to query the confirmation email and spent the best part of an evening on hold. Finally get through to someone and say i'm about ready to cancel after this performance and get put through to some snivelling fool offering me this and that not to cancel. Too late asswipe, i'm done with these jokers. Only a day since ordering and it's already a disaster. Also heard that when they take over your phone line rental they 'slam' it meaning you have to pay a massive re-connection fee if you leave them. f***ers.
Orange. Got a new pc and was having trouble getting online with it so phone the helpline and get through quickly to someone very helpful. Explained that my phone wasn't in the same room as the computer so she phoned me back on my mobile and talked me through the necessary steps. Efficient, competent and friendly. Was very impressed, especially after having the complete opposite with Tiscali.
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