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Post by Alucard on Feb 19, 2012 4:09:29 GMT -5
Yeah, like you're in a hurry to get there. It's all a clever ruse for my work with S.H.I.E.L.D. anyhow.
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Post by kenwell on Feb 19, 2012 9:28:34 GMT -5
I know that all the Pizza Hut's in Ontario that were part of Prism (Yum! Brands) had a call centre, and this was 8 years ago.
That being said, I would rather call and speak to someone directly at the store, so that I'm taking to a CSR that has at least some knowledge of the menu.
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Post by rapidfire187 on Feb 19, 2012 15:10:27 GMT -5
I know that all the Pizza Hut's in Ontario that were part of Prism (Yum! Brands) had a call centre, and this was 8 years ago. That being said, I would rather call and speak to someone directly at the store, so that I'm taking to a CSR that has at least some knowledge of the menu. Well, beyond that...what happens if there is some sort of problem with your order. Say...the delivery guy just left and you realize that he brought the wrong pizza, or forgot your 2 liter pepsi. That kind of thing happens all the time. I feel like having to talk to somebody in a call center is only going to further complicate the situation. You should just be able to call the store back, explain the situation, and talk to a manager if necessary.
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Post by OldDirtyBernie on Feb 20, 2012 15:54:36 GMT -5
A call center is actually an ideal situation if the chain is large enough and does enough business. A local chain in this area, Larosas, has a call center and it works perfectly, making the operation run much smoother than other chains I've worked in(Pizza guy for nearly 15 years, non-consecutively...currently a GM and would LOVE to have a call center.) It eliminates the hassle of having to drop what you're doing to answer the phone and take an order. This is probably the biggest plus. Sometimes people take entirely too long to figure out what they want WHILE ON THE PHONE, ORDERING. It's extremely inconvenient for the inside workers, who are all trying to accomplish multiple tasks. Without the hassle, they're able to concentrate more on making sure they are putting out a correct, quality product.
It also works extremely well for marketing, if done correctly. The jingle that Larosas has used to market their "One Number" is very well known in this area.
There are also other little perks, such as saving a bit on labor and whatnot. And if something gets messed up with your order, why does it matter who you talk to as long as the situation is fixed? The call centers all have normals representatives as well as escalations specialists and supervisors for these situations.
Also, a Pizza Hut call center is unknown to me but Yum! might be trying to revive the franchise in some ways. They've just approved a buyback of $750 million shares, so that COULD explain that. I know in my area, however, Pizza Hut is all but dead.
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Post by Deleted on Feb 20, 2012 17:51:37 GMT -5
this is hilarious but my local pizza hut is still very much rural...then again its a town of 6000 and our only choices are pizza hut, pizza from caseys general store or Monicals...and Monicals is amazing
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