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Post by Hit Girl on Jan 30, 2015 17:24:20 GMT -5
That's the danger of companies becoming too large and powerful.
Consumers are treated like shit, and their alternatives are limited.
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Post by hotshotalex on Jan 30, 2015 19:00:19 GMT -5
Still better than Time Warner. Time Warner is pretty bad but they don't get nearly as many stories about there bad customer service. With Comcast these stories pop up every week. The worst one I heard is when they actually got a customer fired from their job. money.cnn.com/2014/10/10/technology/comcast-customer-fired/God help us if the proposed Comcast/ Time Warner merger happens.
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Post by eDemento2099 on Jan 30, 2015 19:56:28 GMT -5
Well, it's fitting that Comcast called one of its customers an a-hole, because American and Canadian telecom companies like to F* us in the a-hole (figuratively speaking) with their prices and oligopolistic price fixing.
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Post by Clash, Never a Meter Maid on Jan 30, 2015 20:22:26 GMT -5
Lord knows I've had my wars with Charter's customer service, but jeez louise. I lucked out.
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Post by ThereIsNoAbsurdistOnlyZuul on Jan 30, 2015 23:39:27 GMT -5
As someone who does tech support, hearing about the support infrastructure and how Comcast operates... well it looks like it is designed to fail.
Support comes in three flavors (there are variations, but these really are the limits of it):
In-House. Outsourced Dedicated (i.e. external staff that works for another company contracts to offer support to one other company). Outsourced Blended/Shared (takes multiple accounts).
My understanding is Comcast is largely in-house, however each department is removed from the other. So when you get transferred you are going from a center in... say Washington to one in Wisconsin. With minimal communication between.
Does not make these things any better, mind you.
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