companies you're shocked that they're still in bus Jan 1, 2011 11:44:21 GMT -5
Post by bob on Jan 1, 2011 11:44:21 GMT -5
I HATE Barnes and Nobles.
Long story short. They offered the complete Teenage Mutant Ninja Turtles Blu Ray pack for $19.99. I bought it immediately. I'm so used to Amazon.com, where they e-mail you EVERYTHING. So I'm waiting 2 days for an e-mail about "we received your payment" (which they did, it was taken out of my account), nothing. Finally, three days after the purchase, I received an e-mail from Barnes and Nobles that says only "Your order has been canceled". Nothing else. I took a Technical Writing class (which was pretty much professional writing course), which had a chapter dedicated to "why did you do this e-mails" (for both consumers and retailers), so I sent them a very meticulous, but polite e-mail asking them why it was canceled. Another day or so later, I received an e-mail saying "we didn't have it in stock. Sorry". Again, that's it. I asked if they were going to reimburse my purchase, or offer something else as an apology (citing the recent example from Amazon.com, where there was a problem with a pre-order for Dead Rising 2, so they gave me half off for Marvel versus Capcom 3). A few hours later, a more professional (and higher on the chain, obviously) e-mail came back. He did apologize for the payment issue, and sent proof of a reimbursement. He then stated that "you should look around at our other fine products". I sent an e-mail stating "if you couldn't meet the request I had, going so far as to almost cheat me out of money, how could I, in good faith, trust your company again". I never heard from him again, but got an automated "how was our service" e-mail. I've NEVER given anyone (or anything) "firewall 1's/Very Poor/Unacceptable" before, but that's the first.
I'm willing to accept people are people, and they err. I'm willing to accept electronic problems. But the last thing a publicly traded company should allow is this much leg work for the consumer to attempt to be made right by their fault.
I've also been added to their "spam-a-lot" list, so every e-mail from them promising "AMAZING DEALS AT B&N" I block as spam, another e-mail gets sent to me immediately after.
Back when I lived in Cheyenne, and I wanted books, my options were either Barnes and Nobles or waiting for Amazon.com to ship (2 days isn't bad, but still). With no WiFi in the area, Kindle and the iPhone are rendered useless.
My concluding e-mail with them stated that I was disappointed and refused to ever use them again for any reason. To this day, I refuse to even look at their wares, keep pushing their daily e-mails to the spam list on my e-mail account, and talk to my friends about not using them for book purchasing.
...that, and like you mentioned, bud, the horrible mark-up on all CD's and DVD's.
For me, I'm surprised most brick and mortar book stores are still in business.
EDIT: My roommate is a part of one of those "scam door-to-door" companies. He sells knives. However he doesn't own a car, and I refuse to drive him anywhere. But I've listened to him talk on the phone with "friends from class" trying to peddle these knives off on other people (which you can find at a better deal, better quality at any store within pretty much WALKING distance in Lubbock. One thing about Texans, we love our sharp things...). I spoke to my older roommate who has lived here for a while, and one of the other individuals who lived in my apartment before I moved in worked with them to. I refuse to belittle my roommate for his decision, with as much vigor as he has for this "job", anything I say wouldn't be taken at face value with him, so it's one of those things I have to watch him fall, then pick him up and help him understand why it was a mistake. I feel bad for the guy. For "working" so many hours, he barely scrapes in $20 a month or so. If I donated plasma again, I'd make more than that in an hour of my time. I've even been tipped more than that at restaurants and at the Texas Tech Museum (when I volunteered there as a tour guide for the dinosaur exhibit).
heh, I worked selling those knives one summer, barely broke even with gas expenses and I hated it
my boss had the nerve to call my house,on a day I told him I wouldn't make a meeting because I had a long day at my other job which I had for years as a wedding photographer and almost got me to feel guily about daring to do my other job saying person X was disappointed I didn't show up
this same guy pretty much told me that selling knives was more important then my grades in college