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Post by KAMALARAMBO: BOOMSHAKALAKA!!! on Jan 30, 2013 19:52:01 GMT -5
Whether you were the customer or the person who had to deal with a customer?
I have a story or two, but was more interested what you guys had to say?
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Toxik916
Hank Scorpio
Sacramento Proud
Posts: 6,208
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Post by Toxik916 on Jan 30, 2013 19:55:24 GMT -5
I've never had a bad time purchasing a costume, but I hate when I get bad customer service.
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StuntGranny®
Bill S. Preston, Esq.
Not Actually a Granny
Posts: 16,099
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Post by StuntGranny® on Jan 30, 2013 20:01:13 GMT -5
The absolute worst company I've ever dealt with is TDS Telecom. Once upon a time when I lived in Alabama, we had to suffer with their archaic dial-up internet service that would rarely load the simplest of web sites. So, naturally, out of frustration I would occasionally call and report how slow/unusable what we were paying for was and ask about possibly getting a high-speed option in the future.
They would consistently tell us (in no certain terms) to go f*** ourselves and we should move if we ever want high-speed because we weren't important enough for them to waste their time with. Hell, I even tried reporting my issues to their Twitter account. They never responded and blocked me.
What was even worse was the fact that our neighbor had high-speed, yet, we were told we couldn't have it. No reason was ever given. I would never use anything from TDS again. Even if my life depended on it, I think death would be better than having to deal with that company.
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Post by KAMALARAMBO: BOOMSHAKALAKA!!! on Jan 30, 2013 20:01:15 GMT -5
I've never had a bad time purchasing a costume, but I hate when I get bad customer service. Fixed. Long day. I need a big sandwich.
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agent817
Fry's dog Seymour
Doesn't Know Whose Ring It Is
Posts: 21,870
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Post by agent817 on Jan 30, 2013 20:31:40 GMT -5
I remember a long time ago when I went into Best Buy and I was looking for a couple of movies on VHS format but only found them on DVD (I mainly bought VHS to let a friend borrow some movies because he didn't have a DVD player at the time and I wanted him to check them out). I remember coming across this older lady and asking if they carried a couple of movies on VHS and she said "I'm sorry, but I don't own those movies." I can only guess that she didn't know what I meant when I asked if "you have the movies," because I meant if the store does.
Also, I remember going to a record store and I asked some question in a polite and professional manner and the girl who worked there answered my question in a not-so-polite tone and copped an attitude with me. I was like "Damn, I was just asking a question."
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Post by Johawn on Jan 30, 2013 20:36:17 GMT -5
Yeah, I've worked for a few companies - British Gas is the main one here. It's a hard job in winter, because you're booking appointments and everybody wants their boiler servicing RIGHTTHISSECOND when they could've done it in Summer when...y'know...old people aren't dying from the cold. The sheer laziness or cowardice or whatever the f*** from so many people I worked with. All I did was say "Totally understand where you're coming from and I can see why you'd be frustrated, but you have to understand - if we send an engineer out to take a look at your boiler, which is perfectly fine and working properly, that means we've got an engineer who can't get to a 90 year old woman with no other heating who might not last the night." Firm truth, solved the issue, made people realise they weren't being as reasonable as they should've been, and it stopped people from wanting to speak to supervisors.
How hard is that, really? Other people just said "Can't help you, sorry. No, I won't give you my last name. Fine, I'll get my supervisor." That supervisor will then spend half an hour on the phone to someone you could've dealt with in ten seconds, and now another poor old lady's freezing tonight.
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Crappler El 0 M
Dalek
Never Forgets an Octagon
I'm a good R-Truth.
Posts: 58,479
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Post by Crappler El 0 M on Jan 30, 2013 20:53:41 GMT -5
Last Friday, I took my parents to breakfast at Cracker Barrel. I had a $25 gift card and my bill was exactly $29.99. I paid with the gift card plus a $20 (the smallest bill I had). The clerk tried to give me a receipt and a penny in change (should have given me $15.01). I wouldn't take them. I told her that I gave her a twenty (speaking matter-of-fact). She became loud and defensive and said, "No! You gave me a five!' She actually argued with me and raised her voice. I admit I did get defensive and argued back with her when I thought she was going to stick to her guns on the matter. Finally she opened up the register and apparently realized right away that I was right and she apologized. I assume she saw a $20 placed where $5 goes.
She shouldn't have been reacted angrily and defensively.
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Post by Error on Jan 30, 2013 20:58:44 GMT -5
I had pharmacist assistant throw a phone at me. Turned in an RX and updated insurance card, went to pick it up and the price was way too high for them to have used my insurance. I asked why it was so high and the lady claimed they didn't have my insurance info, told her I gave her my card not an hour earlier and she claimed I didn't, then it was lost (pharmacist said it was in the bag which ticked her off more), and then I was denied. I called the insurance company and no one had ever filed or whatever and they would cover it. Explained to the lady what insurance had said and called me a f***ing liar, threw a phone at me and told me to call them. I went and got a manager, complained and he fired her on the spot. 5 minutes with another lady there and I had my meds at the right price.
I also have one bill collector that has broken numerous rules, called well after 9, refused to identify who they were, and called 8 times an hour for days on end and when I filed a complaint on them, I told them and they threatened to have me arrested (debt wasn't even mine).
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Post by wrestleauthor on Jan 30, 2013 21:14:43 GMT -5
Comcast. They have to be the biggest pain on this earth, but they're the only cable provider serving my area at the moment.
Aside from their prices (which alone are ridiculous), every time I call about something, it's always "press 1 for this, 2 for that, yada yada yada." Then enter the phone number of the place where you receive service. Then your account number. Wait forever until you reach someone with a pulse, who asks for your account number and phone number AGAIN. All this BS for at least five minutes before I have the chance to explain my problem or need something changed on my account. SHEESH! Drives me up a wall!
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Post by Baldobomb-22-OH-MAN!!! on Jan 30, 2013 22:11:07 GMT -5
when I worked at Blockbuster I was called every name in the book, and a couple times I had things thrown at me. but the one thing that sticks out to me was in my current job at the grocery store. for things that won't fit in a bag, we have to put stickers on them so security will know it's been paid for. one time I put a sticker on a guy's cat litter and he had a screaming fit about how he wanted me to take it off, he wasn't giving us free advertising or whatever and he wanted to talk to the store owner (it was 9:30 pm, and he was gone for the day). I was kinda taken aback because he was being rude to me too at that point, but all I could think it "what a loser".
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Post by edgestar on Jan 30, 2013 22:16:43 GMT -5
A woman threw money at me because she said someone else didn't help her find what she was looking for. She followed it up with "I know it isn't your fault though".. It wasn't my fault so that justifies throwing your money in my face.
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Post by Jedi-El of Tomorrow on Jan 30, 2013 22:27:59 GMT -5
Working at a hotel you get a lot, in particular when you tell people you're sold out.
I love when people can't understand why a hotel would be sold out on a holiday weekend, or when the weather is terrible (such as 8 inches of snow in 6 hours).
One of my favorites was when a woman said she would call the corporate office and cops on me, because I wouldn't sell her a room. We had 1 standard room left, and she wanted a room for 8 people. I informed her I couldn't sell her that room, because that's too many people in the room. She kept arguing with me, and I told her that it's a violation of the fire code. The hotel, and I would get in deep shit if anything happened, for letting 8 people stay in 1 room. She stormed off, never did call anyone, and even if she did, they would have told her the same thing.
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Post by Baldobomb-22-OH-MAN!!! on Jan 30, 2013 22:30:17 GMT -5
Working at a hotel you get a lot, in particular when you tell people you're sold out. I love when people can't understand why a hotel would be sold out on a holiday weekend, or when the weather is terrible (such as 8 inches of snow in 6 hours). One of my favorites was when a woman said she would call the corporate office and cops on me, because I wouldn't sell her a room. We had 1 standard room left, and she wanted a room for 8 people. I informed her I couldn't sell her that room, because that's too many people in the room. She kept arguing with me, and I told her that it's a violation of the fire code. The hotel, and I would get in deep s*** if anything happened, for letting 8 people stay in 1 room. She stormed off, never did call anyone, and even if she did, they would have told her the same thing. in my experience, 9 times out of ten when someone says they'll go to the authorities, they're bluffing. the other 1 out of ten times they do call the police/their lawyer/whatever and get laughed at.
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Post by wrestleauthor on Jan 30, 2013 22:32:12 GMT -5
when I worked at Blockbuster I was called every name in the book, and a couple times I had things thrown at me. but the one thing that sticks out to me was in my current job at the grocery store. for things that won't fit in a bag, we have to put stickers on them so security will know it's been paid for. one time I put a sticker on a guy's cat litter and he had a screaming fit about how he wanted me to take it off, he wasn't giving us free advertising or whatever and he wanted to talk to the store owner (it was 9:30 pm, and he was gone for the day). I was kinda taken aback because he was being rude to me too at that point, but all I could think it "what a loser". Seriously, what the hell? The guy is going to use the kitty litter eventually anyway! What a dimwit.
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Welfare Willis
Crow T. Robot
Pornomancer 555-BONE FDIC Bonsured
Game Center CX Kacho on!
Posts: 44,259
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Post by Welfare Willis on Jan 30, 2013 22:39:08 GMT -5
when I worked at Blockbuster I was called every name in the book, and a couple times I had things thrown at me. but the one thing that sticks out to me was in my current job at the grocery store. for things that won't fit in a bag, we have to put stickers on them so security will know it's been paid for. one time I put a sticker on a guy's cat litter and he had a screaming fit about how he wanted me to take it off, he wasn't giving us free advertising or whatever and he wanted to talk to the store owner (it was 9:30 pm, and he was gone for the day). I was kinda taken aback because he was being rude to me too at that point, but all I could think it "what a loser". While I worked at Blockbuster a woman threaten to have her boyfriend beat me up because I wouldn't give them a membership. I'm so happy Netflix destroy blockbuster's business model.
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Y2M
Dennis Stamp
Posts: 4,757
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Post by Y2M on Jan 30, 2013 23:17:56 GMT -5
I worked at a bookstore and a lady asked me to find one particular novel she was interested in. I asked her the name of the book, which had a one word title. I told her I would look it up on the computer since there would likely be several books by that same name, and she freaked out and told me that if I can't find the book without looking it up I shouldn't be working here. She didn't know the name of the author or anything, so all I was trying to do was ensure I directed her to the correct location. After she freaked out I politely said I would find it for her, which I did. When I came back to hand it to her she told me she didn't want it anymore and promptly exited the store.
Other than that particular customer, I didn't really have any issues with customers. Most were friendly.
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Post by xCompackx on Jan 30, 2013 23:42:27 GMT -5
Mediacom, just Mediacom. Not only do they have a ridiculously strict DMCA policy (they don't care if it's true or not) but their customer service is awful. I remember once calling because of a DMCA notice for something I didn't do and they got so unbelievably snippy with me about it. So glad I switched to Centurylink. I don't pirate movies or anything like that, but it's just nice to have an ISP that isn't so trigger-happy.
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Post by Zaq "That Guy" Buzzkill on Jan 31, 2013 0:07:15 GMT -5
I used to work at the Toy Department at a Wal-Mart, and my god you do not know frustration until you work the f***ing toys department, the amount of impatient, stubborn, and just plain rude people I had to deal with was endless, but there is one incident in particular that sticks out: When I had started my shift the manager told me that the guy who was in earlier had stacked an end display improperly, see we were carrying some Ninja turtles actions figures, and there were two kinds (both in similar boxes so they were easy to mix up) and one of them was on sale. The guy I mentioned put both kinds on the end display which was for the kind on sale only, an honest mistake so I corrected it. Anyway, not long after I got a call from Customer service saying there was something weird with the prices on two toys that were supposedly the same thing. I went down and saw it was both kind of Ninja turtles toy, which were obviously picked up when they were both mixed on the same shelf. I explained to the women that there was a mistake earlier in the day and that only one version of the toy was for sale, not both of them. She simply would not have it and kept insisting that "they were on the same shelf so they must be the same price" I kept repeating that we made a mistake which was easy to make and that they were clearly two different kinds of toy. But she wouldn't have it, she insisted that they should be the same price just by virtue of being on the same shelf. Eventually she just gave up and took the for sale one but holy crap was was a bitch.
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mattperiolat
King Koopa
Thank you, Brodie... for everything.
Posts: 11,447
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Post by mattperiolat on Jan 31, 2013 3:25:01 GMT -5
Going for the world championship of bad customers here. And of bad management to.
To make a LONG story short, I arrived for my shift at a computer store on time and was just chilling until 15 minutes before opening and heading up to the front. Store GM refused to believe I had been there on time, was mad the front end lead did not show up and from there, mostly downhill.
After three hours of doing purchases and returns and selling people on insurance plans, I was ready for a break. 8 1/2 hr shift = 3 breaks, 2 15 min, 1/2 hour for lunch, state law. So I ask the GM if anyone can cover for me for fifteen minutes while I catch my breath. He turns to another manager and says "You believe this guy? He shows up late and now wants a break." His bad attitude plays a roll in me not calling for help in what happened next, even though I really really REALLY should have.
So, two gentlemen come up to the counter and want to buy a product. No problem. Asked if they want insurance on it, they say no. I'm just about to close them out when they change their minds and do want the coverage. No problem. Just add it and start keying in their information. It's when we get to the address we had a problem. They said they lived and so and so Lane, so I naturally use the short hand 'ln' in the computer. I'm just hitting enter when the guy starts yelling "You did it wrong! It's lane, not what you typed!" I responded it's a postal shorthand and the computer will recognize it. He asked how I knew that and I responded that because I'd been doing it for years and the post office used the same short hand, so no problem. He disagreed, turning to his friend and saying "This guy been here for three years and does not know how his own computer system works." I just said "OK, we'll fix it, I'll exit out and we can start over." He then turns to his friend again and says "Know who this guy reminds me of? All the guys who live in New York. All of the Jews who live in New York."
To this day, I don't know how I held my tongue. Never before or since had that level of stereotyping leveled on me. But I refused to buckle, but I also refused to call for help because I did not trust management to really help me given how he had treated me before. So, just finished the customer off and sent him on his way.
End of story, right? Wrong.
Next Sunday, I'm working returns and purchases and my friend from before was back again, wanting to do a return. Security indicated I would do it and he said loud enough for me to hear "I'm not going to that crazy Jew on register 2." And of course, he complained to management. Management blamed it all on me, saying I must have done something to make him so mad. When I brought up the guy obviously being a bigot, they just asked if I was Jewish. I told them no, I'm Catholic, but that's not the point, it's still discriminatory. Management disagreed, blamed me and told me not to mess up like that again or they'd turf me.
You ever get the feeling management is TRYING to get you to quit without saying so?
Anyway, that's the short version of the story. Enjoy.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Jan 31, 2013 3:49:58 GMT -5
I think I might win....Dollar Tree
So My Dude, My Roommate, and I go about a week or so ago and purchase some things. Some were going to be on Food stamps (About 10 Bucks) and some misc. items like toilet paper and stuff that we needed around the house (about 3 bucks)
So as the lady is scanning, the total comes out to about 14/15 bucks. We scan the food stamp card first, and realize that we didn't have enough for all the food/munchies. So, he asks politely to take one of the food items off, and she rudely tells him that she can't do that since he just paid for it. He tries to hold his temper and asks if he could take off another item, like a thing of toilet paper, and she's freaking out, basically telling us "It's not my fault that you guys don't have enougn money"
Now, you may think this is the end of the story, but anyone who know's Jacob knows everything is about to happen now. He asks to speak to the manager, while she is already calling the manager for "customer complaint". He shows up, we explain to him the situation, and he says the same thing we did, basically that she could just take an item off and we could still pay for it. Think that's the end?
Well, as I am grabbing the bags, Jacob makes a comment along the lines of "I like coming to Doller Tree, but the customer service sucks". To which the manager looks at him and says "What do you mean?". Jacob replies "Because she was rude to me", and in a moment that would make SRS Jericho and John Laurinaitis proud, gives a straight face and says "Be More Specific". I can not say any more, as what Jacob went off with would probably get me banned from here, but let's just say Family Members were insulted.
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