Cranjis McBasketball
Crow T. Robot
Knew what the hell that thing was supposed to be
Peace Love and Nothing But
Posts: 42,398
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Post by Cranjis McBasketball on Jan 31, 2013 5:25:04 GMT -5
I used to work at the Toy Department at a Wal-Mart, and my god you do not know frustration until you work the f***ing toys department, the amount of impatient, stubborn, and just plain rude people I had to deal with was endless, but there is one incident in particular that sticks out: When I had started my shift the manager told me that the guy who was in earlier had stacked an end display improperly, see we were carrying some Ninja turtles actions figures, and there were two kinds (both in similar boxes so they were easy to mix up) and one of them was on sale. The guy I mentioned put both kinds on the end display which was for the kind on sale only, an honest mistake so I corrected it. Anyway, not long after I got a call from Customer service saying there was something weird with the prices on two toys that were supposedly the same thing. I went down and saw it was both kind of Ninja turtles toy, which were obviously picked up when they were both mixed on the same shelf. I explained to the women that there was a mistake earlier in the day and that only one version of the toy was for sale, not both of them. She simply would not have it and kept insisting that "they were on the same shelf so they must be the same price" I kept repeating that we made a mistake which was easy to make and that they were clearly two different kinds of toy. But she wouldn't have it, she insisted that they should be the same price just by virtue of being on the same shelf. Eventually she just gave up and took the for sale one but holy crap was was a bitch. Not sure where you're at, but I'll just assume the end cap display had like a giant $6 sign over it and all the toys. Customer's in the right. Stores f***ing up, the customer gets the benefit. It's even law here, an incorrectly priced item under $10 is now free. Anything above, you get the displayed price. |
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Post by SsnakeBite, the No1 Frenchman on Jan 31, 2013 7:07:35 GMT -5
I had pharmacist assistant throw a phone at me. Turned in an RX and updated insurance card, went to pick it up and the price was way too high for them to have used my insurance. I asked why it was so high and the lady claimed they didn't have my insurance info, told her I gave her my card not an hour earlier and she claimed I didn't, then it was lost (pharmacist said it was in the bag which ticked her off more), and then I was denied. I called the insurance company and no one had ever filed or whatever and they would cover it. Explained to the lady what insurance had said and called me a f***ing liar, threw a phone at me and told me to call them. I went and got a manager, complained and he fired her on the spot. 5 minutes with another lady there and I had my meds at the right price. She... threw stuff at you?! AFTER she was proven wrong by her coworkers too?! Was she trying to get herself fired in a manner that made sure she'd never work as a pharmacist ever again?! when I worked at Blockbuster I was called every name in the book, and a couple times I had things thrown at me. but the one thing that sticks out to me was in my current job at the grocery store. for things that won't fit in a bag, we have to put stickers on them so security will know it's been paid for. one time I put a sticker on a guy's cat litter and he had a screaming fit about how he wanted me to take it off, he wasn't giving us free advertising or whatever and he wanted to talk to the store owner (it was 9:30 pm, and he was gone for the day). I was kinda taken aback because he was being rude to me too at that point, but all I could think it "what a loser". And the worst part in this kind o situations is you lose no matter what. If you say "fine, have it your way" and let the guards stop the guy, your boss is going to ask why you didn't follow the company's policy. If you do follow the company's policy, the client is going to get mad and you'll possibly get into trouble for losing a client (though thankfully, most bosses seem to be understanding of this kind of stuff and assume that as long as you did what you were told, you did nothing wrong. Well, most of them). And wow, mattperiolat, that story is a crowning achievement of douchebaggery. My worst experience was at a local restaurant that specializes in Tarte Flambée (an awesome traditional local dish that people often have at parties and stuff like that). Several friends and I had booked a table two weeks prior and payed in advance for an "all you can eat" service, yet in two hours, we got a whooping two tartes (keep in mind there were about 12 of us, so that was about two slices per person. In two hours). Add to this that the next table were so extremely loud drunk American tourists and we quickly got frustrated. When we complained, the waiter explained that they accepted too many clients, to which we replied it wasn't our fault and that we had booked and paid in advance, we were expecting to be served in a timely manner. The waiter got really pissy and told us not to yell at him, even though no-one was yelling at him and frankly, considering how much of a pedantic ass he'd been the whole time, we had been more than patient with him. When I pointed out that we weren't yelling at him, this happened: Waiter: Oh so you*'re not yelling at me right now?! You*'re not?! Me: No I'm not and I'd thank you to stay polite. We are just reminding you that we booked two weeks ago, we paid in advance, and yet in two hours we only got two tartes. Waiter: Know what?! I'm not even gonna serve you* anymore! Me: *getting seriously pissed* Oh, you'd better give me a refund! Then he brought his boss (who, by the way, reeked of alcohol), who threatened to beat me up. In the end, we left and agreed to never go to that place as long as it's run by these people. Pity really, it used to be a fun place and the food was good... the whole two slices we each got. *for the sake of context, note that he was addressing me using the familiar French pronoun "tu", which is disrespectful when talking to an adult you're not friends with, even more so if you're talking to a client. |
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Post by Baldobomb-22-OH-MAN!!! on Jan 31, 2013 8:14:44 GMT -5
when I worked at Blockbuster I was called every name in the book, and a couple times I had things thrown at me. but the one thing that sticks out to me was in my current job at the grocery store. for things that won't fit in a bag, we have to put stickers on them so security will know it's been paid for. one time I put a sticker on a guy's cat litter and he had a screaming fit about how he wanted me to take it off, he wasn't giving us free advertising or whatever and he wanted to talk to the store owner (it was 9:30 pm, and he was gone for the day). I was kinda taken aback because he was being rude to me too at that point, but all I could think it "what a loser". Seriously, what the hell? The guy is going to use the kitty litter eventually anyway! What a dimwit.  I just couldn't believe it. if he had some kind of mental difficulty I could understand but he seemed like a perfectly healthy person to me. it was just the weirdest thing. it was just this bizarre automatic reaction on his part as soon as I put the sticker on the box. he went zero to hulking out in like 5 seconds. I tried to calm him down and that just made it worse. I almost wish the store owner was there, just so he could join me in laughing about it afterwards. I told him about it a couple days later and he thought it was pretty funny. seriously, though I wouldn't want his job, or the store manager's or assistant manager's jobs because all 3 of them put up with this kind of thing on a daily basis. it's like some people just have zero self-awareness about how silly they look having these childish tantrums in a store. |
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Post by kingoftheindies on Jan 31, 2013 8:39:34 GMT -5
I worked at a candy story in Hershey Park, and this one particular store as 12 different flavors of fudge. A lady and her boyfriend came up to me and asked for a pound of fudge, which is no problem to get. I asked her which flavor she wanted or if she wanted a couple different. She looked at me and started flipping out demanding I call my manager. Called her over, and she explained to my manager what happened. When my manager asked what flavor she wanted, the lady started flipping out again.
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Push R Truth
Patti Mayonnaise
Unique and Special Snowflake, and a pants-less heathen.
Perpetually Constipated
Posts: 39,372
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Post by Push R Truth on Jan 31, 2013 8:45:27 GMT -5
I work in a Government Office that builds/designs/maintains roads and bridges. If one god damned snowflake hits a road, the calls start pooring in about how we are endangering people's lives and wasting tax dollars. Take yesterday for instance: Heavy Snow starts around 6am. it's coming down at a rate of about 2 inches an hour. The sheriff slaps on a towing ban and all the radio/tv stations are blaring "TRAVEL NOT ADVISED". All schools are closed and all the factories shut down as well. Yet every minute, the phone in the office rings with somebody pissed off that they can't get out. The people that call can't just say "I'd like to be plowed out", no. That would be to easy. They threaten our jobs, they go on and on about tax policy when that TOTALLY has something to do with plowing a god damned road . Then you have "I'm the King of the Universe" dude that calls to bitch because somebody less important than him got plowed out first. on snow days I'd rather drink bleach then pick up the phone at work. |
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Post by SsnakeBite, the No1 Frenchman on Jan 31, 2013 9:00:55 GMT -5
I worked at a candy story in Hershey Park, and this one particular store as 12 different flavors of fudge. A lady and her boyfriend came up to me and asked for a pound of fudge, which is no problem to get. I asked her which flavor she wanted or if she wanted a couple different. She looked at me and started flipping out demanding I call my manager. Called her over, and she explained to my manager what happened. When my manager asked what flavor she wanted, the lady started flipping out again. Huh, did she ever explain why it made her mad? I mean what, does she think there's only one flavor of fudge and you were taking the mick out of her? |
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Post by Zaq "That Guy" Buzzkill on Jan 31, 2013 9:26:14 GMT -5
I used to work at the Toy Department at a Wal-Mart, and my god you do not know frustration until you work the f***ing toys department, the amount of impatient, stubborn, and just plain rude people I had to deal with was endless, but there is one incident in particular that sticks out: When I had started my shift the manager told me that the guy who was in earlier had stacked an end display improperly, see we were carrying some Ninja turtles actions figures, and there were two kinds (both in similar boxes so they were easy to mix up) and one of them was on sale. The guy I mentioned put both kinds on the end display which was for the kind on sale only, an honest mistake so I corrected it. Anyway, not long after I got a call from Customer service saying there was something weird with the prices on two toys that were supposedly the same thing. I went down and saw it was both kind of Ninja turtles toy, which were obviously picked up when they were both mixed on the same shelf. I explained to the women that there was a mistake earlier in the day and that only one version of the toy was for sale, not both of them. She simply would not have it and kept insisting that "they were on the same shelf so they must be the same price" I kept repeating that we made a mistake which was easy to make and that they were clearly two different kinds of toy. But she wouldn't have it, she insisted that they should be the same price just by virtue of being on the same shelf. Eventually she just gave up and took the for sale one but holy crap was was a bitch. Not sure where you're at, but I'll just assume the end cap display had like a giant $6 sign over it and all the toys. Customer's in the right. Stores f***ing up, the customer gets the benefit. It's even law here, an incorrectly priced item under $10 is now free. Anything above, you get the displayed price. This was back in 2006 when I still worked there (I quit the following January) and the way the system works is that the prices are already entered into the system for each box. My co-worker did screw up but the customer is not right, the toys were simply on the wrong shelf when she grabbed them. |
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darthalexander
Hank Scorpio
I have a feeling I may end up getting banned soon.
Posts: 7,030
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Post by darthalexander on Jan 31, 2013 9:57:16 GMT -5
Because I live in Montreal, there are a lot of times when I can get terrible customer service but what saves me is my size. I think a lot of people are afraid to be outright rude to me because of it because they think I may go psycho on them and do something.
However, I work in daycare and I'm in charge of the waiting list. Getting daycare here is a nightmare due to our 7 dollar a day program and as a result waiting lists are massive and it's normal to wait years for a spot and you may not get one anyways.
So I get a lot of parents coming in who treat me like I'm the most evil son of a bitch who ever existed. I've been called racist, corrupt, I've had my family history called into question, my mother's been insulted, etc. I've been laughed at, mocked, given the finger, threatened with a lawsuit, lied to, been subjected to tons of manipulation attempts, offered bribes and once was offered a roll in the hay.
One parent got in my face so much that she was trying to get me to hit her so she could turn around and say I tried to assault her. I didn't bite (but boy was I tempted).
A lot of our clientele are also immigrants. So when they come they speak in their language and then speak to me. It is so obvious that they're saying something insulting about me but then become sugary-sweet when talking to me in English.
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Nikki Heyman
Fry's dog Seymour
EXTREEEEEME Pony Manager
✬ Believe In The Fight ✬
Posts: 24,018 
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Post by Nikki Heyman on Jan 31, 2013 10:18:20 GMT -5
Like Comcast, Insight (a cable company in the midwest) is ridiculous.
on multiple occasions they would turn off my internet if I was "behind" on a bill. I would get the notice a day or two after that, and the note would have one $ amount and when I call in I'd get another $ amount. It would take several calls, and you almost HAVE to call during business hours because the after-hours staff is a call center that claims they can't do anything for you unless you pay up.
I would then call the office, get the runaround, get different answers depending on who I talk to, then my internet would get shut off again. I reported them to the Ohio BBB, and the Insight rep LIED to the BBB claiming she had been trying to contact me. I offered my cellphone records to show she hadn't, and still didn't get anywhere with them.
When I turned in my equipment, the gal at their office didn't even TRY to find a way to have me come back - she looked at my stuff and demanded to know where the power cords were. I handed her a copy of the BBB complaint and she said "I don't know who to give this to!" I told her "Someone who might actually care." I'm pretty sure she just threw it away.
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Post by kingoftheindies on Jan 31, 2013 10:29:51 GMT -5
I worked at a candy story in Hershey Park, and this one particular store as 12 different flavors of fudge. A lady and her boyfriend came up to me and asked for a pound of fudge, which is no problem to get. I asked her which flavor she wanted or if she wanted a couple different. She looked at me and started flipping out demanding I call my manager. Called her over, and she explained to my manager what happened. When my manager asked what flavor she wanted, the lady started flipping out again. Huh, did she ever explain why it made her mad? I mean what, does she think there's only one flavor of fudge and you were taking the mick out of her? I think she may have, but we had every flavor on display |
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Post by "Gentleman" AJ Powell on Jan 31, 2013 10:39:04 GMT -5
Had a annoying one a while back. I bought a pre-owned game from a local shop, and the dude checked it, as they always do, and said "It looks a little scratched here, if you have any problems, just bring it back, and we'll exchange it no problem!"
So I leave, quite happy, get home, game works for a while, but eventually conks out. So I go to return it, and the lady was the least unhelpful person ever. She refused to believe that I'd gotten it like that, and said that I'd deliberately caused damage to try and get money back.
I was offended enough, considering it was the huge sum of £5, not exactly worth attempting fraud for, but then she started getting really aggressive, saying she was going to get her manager and "do something about me!"
Anyway, turns out that her manager was the dude who'd sold it to me, so he let me return it fine and apologised profusely for her attitude. It was weird, she was a crabby old bitch, working in a game store. Not discriminating, just seemed weird.
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Post by rapidfire187 on Jan 31, 2013 10:49:14 GMT -5
I work as a shift leader at a national pizza chain. One day there was a mixup with a customer's delivery order when we were VERY busy. A driver made a mistake and accidentally took the wrong order to the wrong people (thus f***ing up 2 orders at once). One of the customers called to complain about not receiving her order yet, I explained the mixup to her and said she'd be getting her food for free along with a 2-liter soda. She didn't care about anything I said and just kept screaming and cussing me out. After several minutes of this, I finally hung up on her because we were busy ad all hell and I needed to take some deliveries.
When I got back to the store, a customer met me outside the door and said "you know that lady you hungg up on? She's here and you're gonna get it now". Like he was clearly on her side.
I walk in the door and the customer points me out to her. This lady begins screaming in my face, cussing me out and twlling me the customer is always right and that I have to listen to her regardless of what she's saying. Every time I tried to speak, she would interrupt me with her loud swearing. I finally lost my cool and said "THIS IS WHY I HING UP ON YOU IN THE FIRST PLACE YOU IGNORANT PIECE OF SHIT! Get the f*** out of my store or I'm calling the police." She jumped up to hit me! Thankfully her Big E. Langston looking boyfriend stopped her and took her away.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Jan 31, 2013 11:00:36 GMT -5
If anyone knows anything about the Mattel WWE action figures, I recently had to deal with no less than four employees at a Toys R Us to avoid being overcharged by $5 for the Jerry Lawler "Flashback" figure.
Apparently, there was a nationwide error in the system (according to figure forums) that caused only Lawler to ring up as a Toys R Us exclusive "Best of PPV" figure, which are $5 more than the Elite series. I had to deal with three employees who were saying that I was wrong and it wasn't part of that set because it was a "Flashback" figure and, thus, a different series. They all took such an obviously condescending tone, and it has never been so obvious that someone felt like I was trying to "put something over" on them. I explained that there is a Flashback in every set now and even grabbed other figures from the same Elite series that showed Lawler on the back of the package, as well as one of those exclusives to show that they also rang up as "BOPPV," but they just weren't having it. Eventually, the manager just got exasperated and said "just let him have it for that."
I hate dealing with people in stores who think they know what they're talking about and I don't, when it couldn't be the other way around any more so. It seems like this has happened to me in regards to collecting action figures and dealing with toy stores for years and years.
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Post by Baldobomb-22-OH-MAN!!! on Jan 31, 2013 11:07:10 GMT -5
Not sure where you're at, but I'll just assume the end cap display had like a giant $6 sign over it and all the toys. Customer's in the right. Stores f***ing up, the customer gets the benefit. It's even law here, an incorrectly priced item under $10 is now free. Anything above, you get the displayed price. This was back in 2006 when I still worked there (I quit the following January) and the way the system works is that the prices are already entered into the system for each box. My co-worker did screw up but the customer is not right, the toys were simply on the wrong shelf when she grabbed them. depends on what the tag says. the tag will have the item's name on it and if it matches, you have to sell it for the right price. if something's been mis-shelved and the names don't match you don't have to give them anything. after all, people grab things and then decide they don't want them and leave them wherever all the time. when I worked at Blockbuster, though, we had this one lady who would peel off price stickers and put them over top of the correct price to get the items for cheaper. we got pulled in by that scam once and the next day she came in to do it again and got caught red handed. never saw her again. |
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Post by Baldobomb-22-OH-MAN!!! on Jan 31, 2013 11:09:16 GMT -5
Because I live in Montreal, there are a lot of times when I can get terrible customer service but what saves me is my size. I think a lot of people are afraid to be outright rude to me because of it because they think I may go psycho on them and do something. However, I work in daycare and I'm in charge of the waiting list. Getting daycare here is a nightmare due to our 7 dollar a day program and as a result waiting lists are massive and it's normal to wait years for a spot and you may not get one anyways. So I get a lot of parents coming in who treat me like I'm the most evil son of a bitch who ever existed. I've been called racist, corrupt, I've had my family history called into question, my mother's been insulted, etc. I've been laughed at, mocked, given the finger, threatened with a lawsuit, lied to, been subjected to tons of manipulation attempts, offered bribes and once was offered a roll in the hay. One parent got in my face so much that she was trying to get me to hit her so she could turn around and say I tried to assault her. I didn't bite (but boy was I tempted). A lot of our clientele are also immigrants. So when they come they speak in their language and then speak to me. It is so obvious that they're saying something insulting about me but then become sugary-sweet when talking to me in English. I live in Sudbury and one of my favorite things to do when people try speaking in french in front of me to so they can be rude is to reply to them in french. never assume someone can't understand you just because you're speaking in a different language  |
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Post by Baldobomb-22-OH-MAN!!! on Jan 31, 2013 11:11:40 GMT -5
Had a annoying one a while back. I bought a pre-owned game from a local shop, and the dude checked it, as they always do, and said "It looks a little scratched here, if you have any problems, just bring it back, and we'll exchange it no problem!" So I leave, quite happy, get home, game works for a while, but eventually conks out. So I go to return it, and the lady was the least unhelpful person ever. She refused to believe that I'd gotten it like that, and said that I'd deliberately caused damage to try and get money back. I was offended enough, considering it was the huge sum of £5, not exactly worth attempting fraud for, but then she started getting really aggressive, saying she was going to get her manager and "do something about me!" Anyway, turns out that her manager was the dude who'd sold it to me, so he let me return it fine and apologised profusely for her attitude. It was weird, she was a crabby old bitch, working in a game store. Not discriminating, just seemed weird. my local Electronics Boutique is run by a couple old harridans who have some of the worst customer service skills I've ever seen. and it's pretty ridiculous considering it's a big mall with a Future Shop next door and a Wal-Mart down the hall who sell the same things as them. my Futureshop even sells used games at comparable prices, sometimes even cheaper. |
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Jan 31, 2013 12:04:38 GMT -5
Wow - I've been pretty lucky as everyone I've come across in customer service has been cool.
I think that means I'm part of the problem - haha.
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King Ghidorah
El Dandy
On Probation for Charges of two counts of Saxual Music.
How Absurd
Posts: 8,330
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Post by King Ghidorah on Jan 31, 2013 12:12:04 GMT -5
Tried to apply for a best buy store card, but as we know all black people have bad credit, so this chick mumbles her way through the process, thinking I'm wasting her time. Brushes off any type of conversation *She was yucking it up with the last dude* and had the balls to look shocked when it came through, and then happy. I told her no thanks and left. Never shopped at best buy again.
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DXKramer
Mephisto
I like trains
Posts: 722
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Post by DXKramer on Jan 31, 2013 12:38:13 GMT -5
I went to a GameStop in my local mall (there are two in the same mall, I don't know why), and the whole time I was trying to preorder a couple games, the dude behind the counter was oggling the pretty girl who works the jewelry kiosk outside the store.
So glad there were GameStops in the mall.
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No Longer a Produceman
Dennis Stamp
Will Make You an Offer You Can't Refuse
Evolving into Geckoman
Posts: 4,413
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Post by No Longer a Produceman on Jan 31, 2013 13:45:43 GMT -5
I work at a grocery store and man do i have stories.
One day when i was working the register an older lady and her grandson came to my line. She wrote a check, so I politely asked to see her ID. She replied, "what for?" I told her it was to verify the information on the check and it was for her security. She gave me a dirty look and said, "I don't want him to see my address. He might be a gangbanger." (i'm hispanic btw). I kept my cool and assured her that i was not a gangbanger while her grandson was extremely embarrassed. What did she think I was going to do? Break into her house and steal her Epsom salts and Dentucreme??
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