fg
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Gaming
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Post by fg on Dec 27, 2023 20:37:49 GMT -5
…that you are doing things the hard way (aka the wrong way)…only for them to prove you right.
Example:
In retail, as a cashier, you are told to check every pair of jeans to make sure you don’t make a mistake (since said jeans look very much alike but are slighty different.)
Much Later on, a fellow cashier, sees what your boss told you to do and says “you are doing it the hard way. Do it the easy way. Scan 1 and add the rest.” You tell them that your boss told you to do that since said pair of jeans while very similar are slightly different. The fellow co-worker scoffs and later on you see them doing it the easy way..only for them to get yelled at because they made a mistake or two and they have to scan every item. The other co-worker looks dumb in the process.
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tirtefaa
Unicron
If you wanna know the truth, you gotta dig up Johnny Booth.
Posts: 3,266
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Post by tirtefaa on Dec 27, 2023 20:50:42 GMT -5
I think that's less of you doing things the hard way and more of the co-worker simply not following the instructions of what your boss expected you and the co-worker to do.
Not the same, but I managed a call center and I had a different philosophy than another guy brought in to manage another location. He was a total hardhead when it came to any time he tried to implement something that I would question.
Anyways, despite many moments where he was proven wrong after I pointed out why something we wouldn't work, he was given a lot of flexibility since he somehow schmoozed the owner enough given his "background".
At one point, they wanted me to go to this location and help out, and I realized very quickly that a lot of rules were being skirted. Now since it was his location, he had the ability to overrule the actual rules, but I confronted him on it, namely hearing one of his callers flat out lie on his calls. This guy dismissed my concerns, stating that the caller has an ability to make sales and that he didn't need to follow our actual process.
Fast-forward a week and this caller ended up making a call to the wrong person. He called someone associated with our client, and when they caught him in a lie, that person called the client directly and told them. Given that we record our calls, we had to provide that call to the client, and in turn they wanted more calls from this caller, and once they realized how much it was happen, they tore up the contract and we lost them as a client.
We probably lost close to half a million dollars by losing that client, and they ended up canning the caller, but someone the other manager kept his job.
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