Post by Toom E. Guci on Dec 24, 2007 23:16:32 GMT -5
I am at work today, doing my manager thing. It's like 9am & I have 6 registers open. 1 of the registers has 1 of my fellow managers on it. Lines are actually decent, maybe 3 deep. And a woman comes by me, pushing her shopping cart full of groceries. And she says to me, "It's Christmas Eve. You need more registers open." Um, ok? It's Christmas Eve idiot...you need to be prepared!!!
So later in the day, we have lines, every register open, 2 cashiers manning our self checkout station, and every register at the service desk was going. Me & my boss are directing customers where to go & a customer comes up to us with 1 gift catd to buy & says, "Do you have an Express Lane? I just have this one item?" Basically expecting us to pretty much cater to just her & her alone since she has 1 item. So my boss says to her, "There's an Express on our self check out station." And I add to that, "We also have a full service express lane at register 9 with the red light on." Meanwhile, my boss & I are standing right in front of a register in which the cashier just finished up a customer & had nobody in line. My boss says to me, "Why didn't you just send her here?" I am thinking to myself, "Why didn't YOU just send her here?" So my response was, "She was expecting us to cater to her & I did. She asked where express was & I told her the answer she wanted."
Turns out, the lady put the gift card back & left...anyways.
So later in the day, we have lines, every register open, 2 cashiers manning our self checkout station, and every register at the service desk was going. Me & my boss are directing customers where to go & a customer comes up to us with 1 gift catd to buy & says, "Do you have an Express Lane? I just have this one item?" Basically expecting us to pretty much cater to just her & her alone since she has 1 item. So my boss says to her, "There's an Express on our self check out station." And I add to that, "We also have a full service express lane at register 9 with the red light on." Meanwhile, my boss & I are standing right in front of a register in which the cashier just finished up a customer & had nobody in line. My boss says to me, "Why didn't you just send her here?" I am thinking to myself, "Why didn't YOU just send her here?" So my response was, "She was expecting us to cater to her & I did. She asked where express was & I told her the answer she wanted."
Turns out, the lady put the gift card back & left...anyways.
