Jelly
Team Rocket
SUPER FANTASTIC
Posts: 955
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Post by Jelly on Jan 2, 2009 5:20:37 GMT -5
Most people i serve are pretty nice to me. I work in a newsagent, in an area full of elderly people. Old people buying their lottery and puzzle magazines are a lot more friendly than the customers i used to have working at a supermarket. Heres an odd one from the supermarket:
Customer: I want some cigarettes. Me: Ok, which ones? Customer: Superkings red. Me: Sorry, we only sell superkings in blue. Customer: No, i want superkings RED. Me: We dont sell them, but we do have nearly every other brand in the red. Customer: I WANT SUPERKINGS RED. Me: Well we don't stock them so you'll have to go elsewhere for them. Customer: F*** F*** F*** F*** F*** F*** F*** F*** *customer is taken outside by security*
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Post by Drink Up Me Cider on Jan 2, 2009 5:25:32 GMT -5
I simply cannot be rude to anyone who is just doing their job. I always make sure to say thank you and the such. Heck I learned some Finnish just so I could say thanks to the people serving me in Tampere.
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Phosphor Glow
Bill S. Preston, Esq.
Is a real girl!
Posts: 19,874
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Post by Phosphor Glow on Jan 2, 2009 5:31:40 GMT -5
Ditto, Cider. I don't understand the point in being rude if you're being served well.
Now, if the person behind the counter is being an absolute douchebag, that's a different story. But I have yet to encounter anyone who's been completely terrible.
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H-Fist
Hank Scorpio
Posts: 6,485
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Post by H-Fist on Jan 2, 2009 5:33:00 GMT -5
I worked at a Pizza Hut. First cook, then shift leader. It blew.
No matter what the customer complained about, no matter how wrong they were and right I was, I just gave them whatever free stuff they wanted. They paid me $7.25 an hour to run the place, and I couldn't give a flying f*** what proper procedure was. The drivers made three times what I did. Let them care.
I did work my ass off. I pulled off a $1100 lunch with only 2 drivers and one other in-store staff member. I actually cared about fast, accurate service. But when it came to customer complaints, it was easier to f*** over the company a little bit than do the right thing.
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Post by Koda, Master Crunchyroller on Jan 2, 2009 6:03:13 GMT -5
I say this extends to all service jobs. Because retail workers aren't highly looked at either, and I was one for nearly a year(10 months to be exact).
I worked at a Michaels, and let me just say this....no two Michaels have the same items in stock. To cover this, when the company makes their ads, they blanket all the stores. This caused some problems when I was working. Here is one exchange that happened:
Couple: Hey, we were looking through this week's ad and found an item we really want, but we can't find it in the store. Can you help us find it? Me: Sure thing. *I go looking for it, can't find it, go to my boss* Me: This couple is looking for this item, but neither they, no I can find it. Boss: We don't carry that item. Couple: But....it is in the ad. You must carry it. Boss: The ad is for all the stores. None of the stores carry the same exact items. *Boss points to the part of the ad that says this* Couple:......... *Couple leaves*
Oh, and then there is the fun of being asked by customers to do things while I am carrying 50+ lbs boxes when my max bench press is just shy over 100 lbs, and at that weight I can only do one lift, and my back, arms, and knees/legs are hurting from a long day's work. Sometimes they make it even more fun by making me do it whilst I am on top of a ladder.
Needless to say, I didn't really have fun with the holidays from fall of 2007 till the end of summer 2008 because working in retail made me desensitized to the holidays for that span of time. I didn't see them as holidays, I saw them as a day off, that's it.
OH! AND THE ONE THING I HATE MOST OF ALL ARE THE PEOPLE THAT COME IN WHEN THERE IS 15 MINUTES OR LESS BEFORE THE STORE CLOSES!
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Phosphor Glow
Bill S. Preston, Esq.
Is a real girl!
Posts: 19,874
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Post by Phosphor Glow on Jan 2, 2009 6:07:34 GMT -5
I know how you feel, Koda.
I worked in the toy department at Walmart for half a year.
...f*** that.
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Post by Koda, Master Crunchyroller on Jan 2, 2009 6:19:35 GMT -5
The only thing that made it worth while was my fellow employees were awesome.
Of course the main reason I even applied for a job was cause two of my friends from school that graduated the spring prior to me working there were employees. Ended up having a hell of a time, really.
While it did have some bad times, I enjoyed it overall. My favorite moments were:
- Taking down displays/removing old/outdated stock: This meant I got to take out my anger by destroying things! Whooooo!!!!! Nothing is a sweeter sound than glass and or porcelain breaking in a jumbo industrial trash compactor. - Putting up displays/building grids: this would mean my day would consist of nothing but sitting my ass on the store's floor and put together displays. Perfect way to do it. - New Shipments: I would just have to put product out onto the floor. I wouldn't have to bother with the registers, and almost no customer interaction, and depending on which shift I came in, I either got two lunch breaks + a regular break, or I got 3 regular breaks.
And then there was the time during the winter, an ice storm hit Oklahoma, and we knew we weren't going to get many customers, so the boss gave some money to two other employees and they went and bought pizza for everyone to eat.
And then there was the bitter sweet day that my back hurt every single time I moved, and I mean my WHOLE back, I couldn't do anything so I got to go home early.
Then again I worked at Michaels. If I did any of that while working at say, Wal*Mart, my ass would've been gone a LONG time ago. They have a whole army of people that could replace you, so one f*** up and you are gone. I mean for f***s sake, they fired one of my friends who called in sick, and he was legitimately sick.
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Phosphor Glow
Bill S. Preston, Esq.
Is a real girl!
Posts: 19,874
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Post by Phosphor Glow on Jan 2, 2009 6:22:33 GMT -5
Eh, the Walmart here isn't so hardcore about all that.
I did get fired the first time I worked there for f***ing up, but I wasn't that great of an employee in toys.
But the second time they hired me, I was a cashier. Best job I ever had. I'm great with customers, and I'm ridiculously fast. I'm not bragging, but I was one of the best cashiers they had.
...I got away with a lot of absences/tardies that I probably shouldn't have simply because I was damn good at my job. I miss it.
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Post by rrm15 on Jan 2, 2009 19:48:49 GMT -5
ACTUALLY, in my experience people are much nicer when you work retail in some kind of clothing store or such. I've also been working at American Eagle during the Christmas break, and the customers there are MUCH more polite and tolerable than in food. Just my opinion, though.
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The Line
Patti Mayonnaise
Real Name: Bumkiss. Stanley Bumkiss.
Peanut Butter & JAAAAAMMMM!
Posts: 36,698
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Post by The Line on Jan 2, 2009 19:55:31 GMT -5
yeah, we get some pretty big douches at the coffee shop.
So, Halloween was on a Friday this year. We are closed on the weekends. So, the Monday after Halloween, the first day we are open, some lady came into our backroom to tell our boss to take down the small pumpkins we had on the counter, since Halloween was over.
And the fit some people throw if we run out of an indgredient or something.
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OriasPool
Samurai Cop
May the power protect you
Posts: 2,381
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Post by OriasPool on Jan 2, 2009 20:12:08 GMT -5
I work at a pizza place, one of the big 3 chains. Here's some of my favorite idiot situations.
-People who are regular customers asking if "we still have" a certain special we've had for over 5 years and will never get rid of....that they order every week. -People who act like because they're rich and white that we'll take their checks when we're not supposed to take their checks. -Mumblers who when asked to repeat themselves begin shouting. -Asking "what's ya'lls specials" just to say they have a buy one get one free coupon. -people who ask what's the difference between PICK-UP/CARRY OUT and DELIVERY. There's actually a funny story behind that involving someone who said "carry-out" and then an hour got pissed and called asking where their food was, the CSR said you said carry-out and the customer said "yeah, I wanted you to carry it out to me!!" -People who ask what kind of sandwiches we have when they're looking directly at the menu picture that says what kind we have. -people who get mad at the fact that sales TAX is charged. -people who make up specials that we have never had and claim they order it all the time. -people who make up their own pronunciations of specials or pizza types.
There's a hundred more situations I could put, but I'm going over to a friends house. I'll post more later.
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Post by tigermaskxxxvii on Jan 2, 2009 22:01:40 GMT -5
ACTUALLY, in my experience people are much nicer when you work retail in some kind of clothing store or such. I've also been working at American Eagle during the Christmas break, and the customers there are MUCH more polite and tolerable than in food. Just my opinion, though. Yea probably because with food service the customers are hungry (or in the case of those working at coffee shops, jonsing for caffeine) in addition to whatever disposition these people have to being jerks. To bring it back though to my experience working in food service in the form of being a grocery store bagger. After graduating college my first job was as a substitute teacher (which sadly is still my day job) and even though I still receive crap in this line of work (just replace customers with students) and usually have a sense of defeat and relief that the ordeal is over at the end of the day. However, an advantage subbing has over food/customer service is that you are in a position of authority over your antagonist and are not subject to their whims. In fact the students not getting to do what they want is a sign that you're doing your job right.
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Post by everforwardroddy on Jan 2, 2009 22:07:04 GMT -5
just be quite and give me my damn fries. What I'm tired of are these self involved idiot food service "workers" when I get up to the counter just look at me like "what?" They don't say a damn work to me and act like I am f***ing up their day.
You're just a burger jockey. Just give me my damn food and don't forget the napkins again.
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OriasPool
Samurai Cop
May the power protect you
Posts: 2,381
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Post by OriasPool on Jan 2, 2009 23:40:44 GMT -5
just be quite and give me my damn fries. What I'm tired of are these self involved idiot food service "workers" when I get up to the counter just look at me like "what?" They don't say a damn work to me and act like I am snorking up their day. You're just a burger jockey. Just give me my damn food and don't forget the napkins again. wow, you can tell the people who have never had to work in food service. I hope you're being sarcastic.
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Post by Se7en: Horse That Wrote Poems on Jan 2, 2009 23:56:46 GMT -5
Having NEVER (THANK GOD) worked fast food but having waited tables for over two years and run a retail big-box cash register for over 2 more, i can say that service industry workers get talked to 75% of the time like we have a mental hanidcap. They might not realize it as customers, but they do sound like asses most of the time. Having just come out of the holiday shopping frenzy i can distinctly say that people are downright selfish when it comes to that kinda stuff and take out any little thing on you, the hapless frustrated overworked underpaid service industry slave.
But now in my finite wisdom, i know to be good to my servers, cashiers, associates, delivery boys, and gas station clerks. Because they are going through the same hell i go through almost every shift.
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sryans
Don Corleone
BROOKLYN, BROOKLYN
Posts: 2,001
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Post by sryans on Jan 3, 2009 0:15:12 GMT -5
For everyone who hate the people that come in 15 minutes before closing, sometimes people are short for time, yesterday I went to the grocery store about 5 minutes before it closed but not because it was convenient or anything, but because it was the only time I had. What am I supposed to do, not eat?
And in most of the complaints in the thread, if you look at it from the customers point of view, they aren't that bad.
To add a story of my own to this thread, I walked into a McDonalds and there was a cashier that had to have help taking my order, which wouldn't be too much of a problem, but if I were to order a Big Mac, there would be a giant button saying "BIG MAC" on it. Considering I was ordering for 5 people, it took her like, 10 minutes to take my order. Would I be within my rights to give her a hard time then?
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Post by The Booty Disciple on Jan 3, 2009 0:17:13 GMT -5
just be quite and give me my damn fries. What I'm tired of are these self involved idiot food service "workers" when I get up to the counter just look at me like "what?" They don't say a damn work to me and act like I am snorking up their day. You're just a burger jockey. Just give me my damn food and don't forget the napkins again. wow, you can tell the people who have never had to work in food service. I hope you're being sarcastic. To an extent, but if the service is lousy, I can also see where he's coming from. I'm not expecting a burger flipper to be my best friend, but a blank stare and a disassociated attitude are a pain in the butt. That being said, in the 12 years I've been an on-again-off-again restaurant worker, customers can suck, for certain. What you CAN take pride in (and I did, particularly the year I spent in management) is that when you do well, it's very tangible and your customers are pleased. I let a LOT of screw ups go because we're all human, and if I can be a bit better of a customer than the dicks out there, and make one server's evening just a hair better by being reasonable and polite and leaving a nice gratuity, it's worth it.
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Post by Mehe is F'n hardcore. on Jan 3, 2009 1:26:06 GMT -5
Glad to see this thread... I had something I wanted to bitch about too! So I work at Coldstone, right? This place is pretty dang popular for it being winter, and we're working short in all areas because out owner doesn't really give a crap about us (he 'forgot' to bring our checks today). He won't let our manager do her job and order the right amount of food supplies we need, so by seven we had run out of A) both chocolates, B) French Vanilla, C) Cake Batter, and D) Lemon Sorbet. Not my fault. We closed at 11, after having 50 customers walk out because we don't have what they want. Who's gonna get the blame? Me, the shift leader. God Damn, I Hate Cold Stone.
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Cranjis McBasketball
Crow T. Robot
Knew what the hell that thing was supposed to be
Peace Love and Nothing But
Posts: 41,975
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Post by Cranjis McBasketball on Jan 3, 2009 1:36:46 GMT -5
Yeah... this is why I've passed on fast foods. I used to make six inch hoagies and pizzas at a convenience store (Uni-Mart). I swear, every other night or so I'd get out the hoagie stuff, someone would come in and ask me if they could get them custom made. They were crappy sandwiches were just saran wrapped and shoved in a display for $2 or $3. Then I'd get the nurses yelling at me about the coffee not being fresh. We had a six hour rule for coffee. I didn't start it until 4 in the morning and was out of there by 7. The four am coffee was always gone by 5-5:30 from the steelworkers. How is an hour and a half coffee not fresh? And for all of this... there was a Sheetz convenience store less than a mile away that ALWAYS had two people on duty. They ALWAYS had fresh coffee... and cheaper tobacco prices. Pretty much everyone who worked at our store bought their smokes over there, including my manager who stopped in every day in her uniform. (Well, I usually just broke up the buy 1 get 1 packs, as that was back when you could without any problems) But yeah, service jobs are thankless. Well, I didn't even care about being thanked really, but some people just need to remember they're talking to a fellow human being, not the corporation. To be fair, coffee isn't fresh after 20 minutes at the absolute most. I don't care how hot you manage to keep it. There's a difference between hot and fresh.
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The Line
Patti Mayonnaise
Real Name: Bumkiss. Stanley Bumkiss.
Peanut Butter & JAAAAAMMMM!
Posts: 36,698
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Post by The Line on Jan 3, 2009 1:58:12 GMT -5
Glad to see this thread... I had something I wanted to bitch about too! So I work at Coldstone, right? This place is pretty dang popular for it being winter, and we're working short in all areas because out owner doesn't really give a crap about us (he 'forgot' to bring our checks today). He won't let our manager do her job and order the right amount of food supplies we need, so by seven we had run out of A) both chocolates, B) French Vanilla, C) Cake Batter, and D) Lemon Sorbet. Not my fault. We closed at 11, after having 50 customers walk out because we don't have what they want. Who's gonna get the blame? Me, the shift leader. God Damn, I Hate Cold Stone. I HATE it when customers take it out on the regular joes when a product runs out.
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