Shai
Hank Scorpio
Posts: 6,507
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Post by Shai on Dec 29, 2016 21:44:36 GMT -5
I didn't want to highjack the overtime thread with this but I'm curious.
People have told me I'm nuts for working at Target before.
My best friend is always asking how I work there especially around the holidays without cursing people out daily.
I tell her it's easy...I just do it in my head.
Seriously. I do. It amazes me how little respect some people have for customer service workers. Especially cashiers. I've been cursed out, spit on had food tossed at me. It's freaking ridiculous.
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Post by Fade is a CodyCryBaby on Dec 29, 2016 21:45:46 GMT -5
Disneyland. Coldstone. Both can be ridiculing in their own way.
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Post by edgestar on Dec 29, 2016 21:46:49 GMT -5
A customer told me I was useless, once
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Shai
Hank Scorpio
Posts: 6,507
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Post by Shai on Dec 29, 2016 21:50:32 GMT -5
Disneyland. Coldstone. Both can be ridiculing in their own way. I could not work at either of those places. I'd be too busy riding rides or id weigh 500 pounds because Coldstone is my favorite ice cream place in the universe. It's like the time I tried to work in a bookstore and one time pretty much had to sign my paycheck back over to the store because I found so many books I wanted.
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Post by OldDirtyBernie on Dec 29, 2016 22:02:58 GMT -5
Constantly. Through 15+ years, and many positions, in Food Service I can't count how many people I'd relay stories to that would reply with something like "I couldn't do it." And even now, I'm working at a liquor store, I hear a lot about how some customers wouldn't be able to deal with the types of people that frequent the store. I find it entertaining as long as they're not being violent or jerks. Plus, living in a SMALL town, I now know who ALL of the drunks are in this town, as I see them multiple times a day. Our store is the only liquor store in at least a 30 mile radius, with multiple dry counties surrounding. It's kind of fun to watch people come through the drive-thru 3-4 times a night and watch them progress.
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Post by Fade is a CodyCryBaby on Dec 29, 2016 22:22:58 GMT -5
Disneyland. Coldstone. Both can be ridiculing in their own way. I could not work at either of those places. I'd be too busy riding rides or id weigh 500 pounds because Coldstone is my favorite ice cream place in the universe. It's like the time I tried to work in a bookstore and one time pretty much had to sign my paycheck back over to the store because I found so many books I wanted. I gained like 15 lbs, no joke, because I was terrible at measuring the shakes so instead of having to go back I'd just put in a lot and finish off the left over in the back. And I don't think they still have it but their PB and C shake was at one time ranked the #1 unhealthiest desert in America.
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Ultimo Gallos
Grimlock
Dreams SUCK!Nightmares live FOREVER!
Posts: 14,363
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Post by Ultimo Gallos on Dec 29, 2016 22:25:24 GMT -5
Yes.
From early 1998 until fall of 2007 I worked at the city morgue. When people would find out where I worked they always asked the same questions.
"Doesn't being around all those bodies get to you?" or "How can you handle a job like that?"
Personally I loved it. The place was quiet and very laid back.Lots of downtime,that I used to read or goof off on RSPW on Usenet.And the pay was great.I was making more in a year at the age of 24 than my cousin who is early 30s and has 2 masters and working on is doctorate.
I do get that working in a morgue is something not everyone can handle.But at least with me I kept in my mind "Whatever made that person a person is gone. What is laying there is just a shell.So time to get it ready for it's final resting place."
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Post by Fade is a CodyCryBaby on Dec 29, 2016 22:26:51 GMT -5
Yes. From early 1998 until fall of 2007 I worked at the city morgue. When people would find out where I worked they always asked the same questions. "Doesn't being around all those bodies get to you?" or "How can you handle a job like that?" Personally I loved it. The place was quiet and very laid back.Lots of downtime,that I used to read or goof off on RSPW on Usenet.And the pay was great.I was making more in a year at the age of 24 than my cousin who is early 30s and has 2 masters and working on is doctorate. I do get that working in a morgue is something not everyone can handle.But at least with me I kept in my mind "Whatever made that person a person is gone. What is laying there is just a shell.So time to get it ready for it's final resting place." I've always kind of wanted to have that job in the back of my mind. What would you say was the worst part of it, if any?
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the2ndevil
Grimlock
Super Seducer Survivor
Where Is Your Santa, Now?
Posts: 13,629
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Post by the2ndevil on Dec 29, 2016 22:27:07 GMT -5
I work at Walmart. So, yes.
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Post by Mighty Attack Tribble on Dec 30, 2016 0:27:54 GMT -5
I work at Walmart. So, yes. My friend works at Walmart as an overnight stocker. She bitches constantly about the lousy pay, lack of loyalty from management, the lack of sleep she gets, the fact that she's never been promoted in 15 years, and the fact that she has chronic back problems and arthritis in both knees at the age of 34. Whenever I suggested that she could try improving her situation, maybe get some training and get a desk job or work towards a promotion to a position that doesn't make her miserable and physically ruin her she says that there's no point and that she'd rather bitch about it. So now I just call her crazy.
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Blindkarevik
Grimlock
Rock... Paper... Straight-edge!
I Like To <blank>
Posts: 14,343
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Post by Blindkarevik on Dec 30, 2016 0:40:48 GMT -5
At every job I've ever had, I keep hearing "the customer is king." Regardless if it's at a retail store, a call center, or a nursing home. You spend your time dealing with difficult people who all have been fed the same stuff on their end, so they know you're not allowed to say no, and if you absolutely have to... they know they can push you, cut you down, and do whatever they want because you can't retaliate. I'm not talking about physical stuff, and there IS a certain point where you are allowed to say, "If you continue speaking in this tone to me, I will have to ask you to leave" but that's still not at satisfying as telling them what a worthless f*** you think they are, so they're still getting out their aggression while you have to stifle your own.
You're really up against a wall, and they know it. I'll be honest, though... most people aren't like that. Most people are cool, they are respectful, if I have to give them bad news they understand and take it in stride. If it's my fault, I apologize and they generally accept. It's just, you don't remember the goods ones as much as you remember the bad ones because, in a way, they do feel like bullies.
I'll be honest, there have been times where I've been on the other side. Something happened to me I wasn't pleased with, and I took it out on employee. I don't feel good about it, and I'm not saying it's a "what goes around comes around" situation, but there are very few moments in life where whining is treated as acceptable.. and in a customer service environment a customer is constantly aware that there's always a chance they can get their way if they just whine and complain enough. Employees get the runaround too where they may have a directive from their boss, they inform the customer they are not allowed to fulfill a request due to that directive, the customer asks to speak to a manager.. the manager approves it, making the employee look like an asshole and the manager a hero. So, in that case... it takes a cut-and-dry "yes or no" situation and turns it into a vague "I don't know" causing the employee to stumble over their words whenever a question or request is brought up because they are always thinking, "I'm not supposed to do this, but if I say no and they ask to speak to my manager... they'll get it anyway and I look stupid." So it really becomes a losing proposition for the employee.
I run the photo lab at a Walmart.... we do 80% of our business for the year in the first three weeks of December. Not only are we doing pictures, we're doing greeting cards, we're doing canvases, photo books, calendars, and a bunch of other things. However, not every product we offer can be done in the store so they have to be sent out. But, it never fails... somebody gets angry because an item they ordered cannot be done in the store that day. Granted, they may not have been aware of that at the time, but yelling at me can't change anything. I have no direct contact with the facility that prepares and ships the items, hell.. I don't even have direct contact with Walmart.com unless an order is being shipped to me to be printed. So I can't troubleshoot any website or online questions because I never know if anything has been changed, updated, or even what the current server status is, it may as well be a different company. However, since I wear the vest... I AM Wal-Mart to an angry customer, and everything Wal-Mart, in any iteration, has failed them on is now my fault and responsibility to deal with.. even if I can't do a damn thing about it.
That gets difficult at times.... there are certain people I absolutely cringe whenever I see them walk my way. There are many days that have been killed for me because of one interaction with an angry customer. I've had days where it felt like the entire world was angry and was filing in one by one to get a shot at me. You wouldn't think people could get that worked up over pictures, but you'd be surprised how entitled some people can be. I'll say this, though... I do have way more good days than bad. For every angry person who makes me wish I could just say everything I was thinking, I have about 100 people who are friendly, gracious, and just a pleasure to help.
But, I'll be honest.... a lot of problems stem from a burden of knowledge. Someone can come up to me and get angry that someone's head got cut off in their picture, and I can get annoyed because they should've just adjusted it before printing it... but, I'm saying that because I know the ins and outs. While working a call center, I would get customers angry about pricing or policies, but would feel annoyed because I KNEW the ins and outs... but, I had an entire month of classes to pound that information into my head when all they got was a runaround, promises, and a large chunk of change taken out of their accounts to pay for it. So in that case, THEY feel like the victim and want to put themselves in a place of power... the employees feel like the victim because what they're angry about seems like an obvious fix to us, or we've seen way worse so this is small in comparison... either way, it's always feels like a massive power struggle on both sides and each side feels the other has all the power and is winning.
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Post by Hit Girl on Dec 30, 2016 0:51:00 GMT -5
Yes, but they might have a point since I work for Global Force Wrestling.
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lucas_lee
Hank Scorpio
Heel turn is finished, now stripping away my personality
Posts: 6,697
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Post by lucas_lee on Dec 30, 2016 1:10:53 GMT -5
I work as a guard in a psychiatric emergency wing. So people do same I'm nuts, especially since I usually end up wrestling with someone each day
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Shai
Hank Scorpio
Posts: 6,507
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Post by Shai on Dec 30, 2016 1:32:31 GMT -5
I work as a guard in a psychiatric emergency wing. So people do same I'm nuts, especially since I usually end up wrestling with someone each day As a former patient of such places I salute you. That job is not for the faint of heart at all.
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"Magic" Mark Hurr
Bill S. Preston, Esq.
Here, have some chili dogs
Not related to Phantasmo
Posts: 15,722
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Post by "Magic" Mark Hurr on Dec 30, 2016 3:49:39 GMT -5
Being a security officer at a hospital I encounter life and death almost on a daily basis.
I've seen people pass away soon as get to work since I work in the ER as well. You never actually want to witness death, but it can happen. The worse are children. I have to be around for the families depending on how they react.
I've seen some extreme situations. One instance would be to graphic to get into.
We also have to do morgue escorts where we escort the person picking up the bodies. Sometimes I may help if the body is heavy an the person needs a hand with lifting. I don't get too bother by helping lift the deceased. I think that is near my threshold.
I also have to assist with psychiatric patients as well. As stated above, it can become hands on fairly quickly.
And none of that compares to dealing with people who come to visit the ones in the hospital.
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Ultimo Gallos
Grimlock
Dreams SUCK!Nightmares live FOREVER!
Posts: 14,363
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Post by Ultimo Gallos on Dec 30, 2016 4:39:52 GMT -5
Yes. From early 1998 until fall of 2007 I worked at the city morgue. When people would find out where I worked they always asked the same questions. "Doesn't being around all those bodies get to you?" or "How can you handle a job like that?" Personally I loved it. The place was quiet and very laid back.Lots of downtime,that I used to read or goof off on RSPW on Usenet.And the pay was great.I was making more in a year at the age of 24 than my cousin who is early 30s and has 2 masters and working on is doctorate. I do get that working in a morgue is something not everyone can handle.But at least with me I kept in my mind "Whatever made that person a person is gone. What is laying there is just a shell.So time to get it ready for it's final resting place." I've always kind of wanted to have that job in the back of my mind. What would you say was the worst part of it, if any? Really once you figure out whatever way works so you can handle being around dead people and all it isn't bad.You will never run out of customers.The pay is good. And it isn't something that will be outsourced or replaced with robots/computers.
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Sephiroth
Wade Wilson
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Post by Sephiroth on Dec 30, 2016 8:21:04 GMT -5
I've always kind of wanted to have that job in the back of my mind. What would you say was the worst part of it, if any? Really once you figure out whatever way works so you can handle being around dead people and all it isn't bad.You will never run out of customers.The pay is good. And it isn't something that will be outsourced or replaced with robots/computers. At least not until they start using our bodies for energy.
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Mozenrath
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Post by Mozenrath on Dec 30, 2016 9:41:03 GMT -5
Yes, but I keep trying to tell them, COBRA has some excellent retirement benefits. Granted, it's because so few of them live that long, but even still.
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lucas_lee
Hank Scorpio
Heel turn is finished, now stripping away my personality
Posts: 6,697
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Post by lucas_lee on Dec 30, 2016 9:53:00 GMT -5
Being a security officer at a hospital I encounter life and death almost on a daily basis. I've seen people pass away soon as get to work since I work in the ER as well. You never actually want to witness death, but it can happen. The worse are children. I have to be around for the families depending on how they react. I've seen some extreme situations. One instance would be to graphic to get into. We also have to do morgue escorts where we escort the person picking up the bodies. Sometimes I may help if the body is heavy an the person needs a hand with lifting. I don't get too bother by helping lift the deceased. I think that is near my threshold. I also have to assist with psychiatric patients as well. As stated above, it can become hands on fairly quickly. And none of that compares to dealing with people who come to visit the ones in the hospital. Mate I totally get that, I've seen a lot of stuff that nightmares are made of. Before they put my permanent post in the psychiatric unit, I had to patrol the ER and the hospital and dealing with visitors was worse than the psychiatric patients sometimes. I've never had to do morgue escorts though, although where the hospital i work at is located (Newark,Nj) going to the morgue, is in a really bad part of town. That has to suck about morgue escorts though.
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lucas_lee
Hank Scorpio
Heel turn is finished, now stripping away my personality
Posts: 6,697
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Post by lucas_lee on Dec 30, 2016 9:56:52 GMT -5
I work as a guard in a psychiatric emergency wing. So people do same I'm nuts, especially since I usually end up wrestling with someone each day As a former patient of such places I salute you. That job is not for the faint of heart at all. I try my best to treat the patients as human being and as long as people don't get on my bad side, for the most part it's not a hard job. It also helps I'm pretty tall, so once I tell someone to do something they'll comply. I did hear stories of how previous guards were there who usually weren't as nice to the patients as I was, so to me I don't want to rile anyone up or treat someone with a mental disorder poorly. They're not in the right state of mind, and I don't take any nonsense that's said to me personally
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