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Post by Cyno on Mar 10, 2011 19:11:23 GMT -5
And for the rest of the day I felt really good. Good enough to forget about the rest of the idiots and 500 phone calls asking about the Nintendo Wii that day. I'm confused... people with questions about the wii are idiots? No, though there was a lot of crossover at that particular time, I meant to say they were two separate categories. I worked at Gamestop when the Wii fad was in full swing, so it got extremely irritating after awhile, especially when people wouldn't take "no, we don't have Wiis in stock" for an answer. One of my buddies who worked at the store up the road got offered sexual favors for a Wii when they came in. Awkward to say the least.
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Post by Red Impact on Mar 10, 2011 19:23:23 GMT -5
The sarcastic tone could have also been from there being a particularly obnoxious employee too? I understand wanting to defend people who work in your line of work, but there are still assholes in every job. true but it's very insulting for someone to enter your work place and basically tell you, that your crap at your job because they think somewhere else is better or offers a deal thats better one week. It would be, but I didn't get that at all from his post. I got that he was complaining first about overly pushy sales people, then about someone being snarky with them for not getting a strategy guide. Then an unrelated comment about finding people at another store better. Nothing about insulting another employee. If a person would be banned for responding to a snarky employee in kind, then that'd be pretty hypocritical of the store.
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Post by Zombie Mod on Mar 10, 2011 19:32:24 GMT -5
it wasnt an unrelated comment about finding people at another store better, he said: I love CeX thou, I know everyone who works there and we all get along well. That shut her up.... so it was related.
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Red Lion
Dennis Stamp
Put your mask on!
Posts: 4,002
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Post by Red Lion on Mar 10, 2011 19:35:53 GMT -5
Buying games in the US is a whole different world compared to over here if all these Gamestop stories are correct (even I have a fair few, constant constant CONSTANT pestering to preorder despite me obviously only being in the area on vacation, the classic new but used disc sketch etc), we don't have any shops like that in the UK. How hard is it to sell video games? as someone who does it for a living you should give it a try for a month. We've got all 3 in Croydon, and I find GAME to be the worst out of all 3, for the sheer fact their staff don't know S*** about games, all they have is eye candy who follow the rules of 'OH HEY, PRE ORDER THE NEW CALL OF DUTY?' every single time. I remember when I wanted to find out when Burnout Paradise comes out and they forcefully pushed me into getting a PS3 (which I weren't interested in the slightest), I literally did tell em to back off. Just recently I went to get Pokemon White for my brother and got served by a cute girl, she wanted me to get the guide with it as well and I replied 'Well I've got the internet for that thanks', then she said in a sarcastic tone 'Oh, you're getting this for yourself then?', to which I replied 'No, it's for my brother....and I've already got Black before you even begin to persuade me'. I love CeX thou, I know everyone who works there and we all get along well. That shut her up.... you know how often people say things like that to staff in GAME? and do you realise just how much of an arse you sound doing it?, most staff will back off after a "no thanks". personally i'd have banned you from the store for it, after all the staff are human as well you know. Remind me to not go into your store then, your spectacles as a games salesperson are as clouded as ours as the customers. Where the hell has the old adage "the customer is always right" gone anyway? Surely that alone would make you powerless to ban people for something as insignificant as that poster said. Oh, and I have worked in game retail before, in GAME in fact, for over a month.
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Post by Zombie Mod on Mar 10, 2011 19:40:17 GMT -5
how long?
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Post by Red Impact on Mar 10, 2011 19:44:23 GMT -5
it wasnt an unrelated comment about finding people at another store better, he said: I love CeX thou, I know everyone who works there and we all get along well. That shut her up.... so it was related. Before it he said: The lack of quotation marks in the second statement, which he has put in every other thing he said, makes me think it was unrelated and he didn't say it, and he just placed it poorly. Maybe I'm wrong, but it doesn't look like he said it to the snarky employee to me. Even if he did, if an employee acts like an asshole to a customer and a customer is banned if they are snarky back, then that store manager is a hypocrite and I'd be complaining to corporate.
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Post by rogers67 on Mar 10, 2011 19:45:49 GMT -5
5 pages already! Thanks for posting!
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Post by Zombie Mod on Mar 10, 2011 19:52:50 GMT -5
fair enough but having people who do that on a daily basis does wear a bit thin, basically people being annoyed by staff who worked in the store i'm in and left years before (who actually set up and run the competition.) i started working there.
how would you feel with people going into your work and doing that repeatedly?
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Post by Red Impact on Mar 10, 2011 19:59:02 GMT -5
fair enough but having people who do that on a daily basis does wear a bit thin, basically people being annoyed by staff who worked in the store i'm in and left years before (who actually set up and run the competition.) i started working there. how would you feel with people going into your work and doing that repeatedly? I have. At my jobs, I've been bitched at, insulted, berated, lectured, accused of being a thief, accused of being a racist, called a liar, and pretty much everything short of being physically assaulted. Gamestop doesn't have the market cornered for having mistreated employees, not by a long shot. I'm still not going to condone a coworker insulting someone and management responding by refusing to serve the customer if they respond in kind. The employee gets no sympathy from me. If she was really just being nice and the guy was snarky, fine, he's the asshole, but you can't fire first then complain that someone fires back.
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Post by Zombie Mod on Mar 10, 2011 20:14:46 GMT -5
in all GAME stores they actually have a respect for staff poster on display on the shop floor, the people who get banned/told not to come back are the ones who repeatedly treat the staff like crap.
i was berated by a customer because i told her i had to charge £1 to clean a 50p ps2 disk because it was scratched badly, i was called a theif by the same woman over that she snatched her 7 games back saying the other shop round the corner would have no problem taking them and that she had sold games in worse condition on her market stall for years and never had a customer complain, all this despite the rest of her games being perfect and worth about £12 - £15.
i've had customers lie to me and the manager about staff selling his 8 year old son/ 7 year old daughter a copy of g.t.a. 3 on the pc to attempt to get compensation in the form of a wii (first me and the manager the next day blaming me for it.) and then trying it in a store in another town.
in any form of customer service the staff and management reserve the right to refuse sale to anyone on any grounds.
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Post by Red Impact on Mar 10, 2011 20:21:09 GMT -5
So? Like I said, I've been treated like absolute garbage at jobs I've worked, and if you really want to swap stories I'd have more than enough ammo. You're not the only one who has been mistreated by customers.
That doesn't change the fact that an employee who acts like a jerk to a customer doesn't deserve sympathy if the customer snarks back. And the customer sure as hell doesn't deserve to be banned from the store, which is what you said you would do. If the employee is the instigator, I don't give a damn if they get bitched at every other day of the week, they're in the wrong.
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Post by Zombie Mod on Mar 10, 2011 20:32:01 GMT -5
so if a customer repeatedly insults me and every member of staff every time they come into the store, actively sends people to the competition, throws food all over the shop i have no grounds to tell them they are no longer welcome in the store and are effectively banned from the store according to company policy, i'm in the wrong and so is any member of staff.
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Post by Cyno on Mar 10, 2011 20:38:00 GMT -5
I think you two are arguing about two completely different things. Consider me KANEfused at the turn this discussion took.
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Post by Red Impact on Mar 10, 2011 20:40:16 GMT -5
so if a customer repeatedly insults me and every member of staff every time they come into the store, actively sends people to the competition, throws food all over the shop i have no grounds to tell them they are no longer welcome in the store and are effectively banned from the store according to company policy, i'm in the wrong and so is any member of staff. The case of the poster here was that the employee was the one who acted like an asshole first, being snarky about his taste in games because he wouldn't buy a strategy guide. He responded, then you said you'd ban him for it. Like I said, I find no sympathy for the employee who is snarky to the customer firstI didn't say that employees had to take everything a jerky customer dished out. But that wasn't the case according to that poster, you just keep creating a scenario that it was. And sorry, continuing to paint how nightmarish your customers can be isn't going to make me believe that game store employees can be assholes to otherwise nice customers. I spent two years working minimum wage fast food, then went and worked slightly above minimum wage at a cleaners, then three years as a journalist. You were accused of being a thief for a 50 pence charge, I was accused of being it because I accidentally gave a customer a nickle instead of a quarter when I worked fast food. I had people threaten to call immigration on me because they didn't like their total. I've been called racist because a customer had stained their clothes beyond the point we could get them clean. I've been harassed, berated and insulted by customers at jobs, more times than I can count. I've had food thrown at me, customers make a mess and break stuff, and been insulted because we didn't open early for a customer who felt he was entitled to come in 20 minutes before we were open and I wasn't ready to help him. I've had my intelligence insulted, I've had every single manipulative trick pulled on me and I always worked my ass off. And when I became a reporter? Oh, let me tell you, having to clean up a customer's trail of food would have been a pleasure compared to what I had to endure. I've been treated like crap pretty much my entire working career by people. But you're turning it into "The customer always deserves it," which is just as bulls*** as customers being jerks in the first place.
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Post by DiBiase is Good on Mar 10, 2011 20:40:27 GMT -5
so if a customer repeatedly insults me and every member of staff every time they come into the store, actively sends people to the competition, throws food all over the shop i have no grounds to tell them they are no longer welcome in the store and are effectively banned from the store according to company policy, i'm in the wrong and so is any member of staff. No, you are not in the wrong in any way if a customer acts like that. I was a Manager in the Retail industry for 10 years and if someone carried on like the person you described, then I would have no hesitation in banning them. As you said, anyone in any establishment has the right to refuse service/entrance to anyone but that is a rule that should only be enforced when customers are threatening or abusive. But if a member of my staff was being sarcastic or rude to customers and then a member of the public answered back to them, then I would not be banning the customer, I would be apologising to them and doing everything in my power to pacify them.
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Post by lockedontarget on Mar 10, 2011 20:50:12 GMT -5
fair enough but having people who do that on a daily basis does wear a bit thin, basically people being annoyed by staff who worked in the store i'm in and left years before (who actually set up and run the competition.) i started working there. how would you feel with people going into your work and doing that repeatedly? I have. At my jobs, I've been bitched at, insulted, berated, lectured, accused of being a thief, accused of being a racist, called a liar, and pretty much everything short of being physically assaulted. Gamestop doesn't have the market cornered for having mistreated employees, not by a long shot. I'm still not going to condone a coworker insulting someone and management responding by refusing to serve the customer if they respond in kind. The employee gets no sympathy from me. If she was really just being nice and the guy was snarky, fine, he's the asshole, but you can't fire first then complain that someone fires back. But he was snarky first, with his "whatever I've got the internet for that" attitude instead of just politely declining the offer. So it sounds like he's the one who "fired first and then complained when someone fires back".
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Post by Red Impact on Mar 10, 2011 20:54:26 GMT -5
I have. At my jobs, I've been bitched at, insulted, berated, lectured, accused of being a thief, accused of being a racist, called a liar, and pretty much everything short of being physically assaulted. Gamestop doesn't have the market cornered for having mistreated employees, not by a long shot. I'm still not going to condone a coworker insulting someone and management responding by refusing to serve the customer if they respond in kind. The employee gets no sympathy from me. If she was really just being nice and the guy was snarky, fine, he's the asshole, but you can't fire first then complain that someone fires back. But he was snarky first, with his "whatever I've got the internet for that" attitude instead of just politely declining the offer. So it sounds like he's the one who "fired first and then complained when someone fires back". And that's an insult to the employee... how, exactly? The insult began when the employee sarcastically responded about how the game was for him. There's nothing malicious there directed at the employee. There's no insult to the employee. It'd be like saying it's an insult if a fast food employee offered fries and the customer said "Nah, I'm going to get them at Burger King instead."
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Post by lockedontarget on Mar 10, 2011 20:58:31 GMT -5
But he was snarky first, with his "whatever I've got the internet for that" attitude instead of just politely declining the offer. So it sounds like he's the one who "fired first and then complained when someone fires back". And that's an insult to the employee... how, exactly? The insult began when the employee sarcastically responded about how the game was for him. It'd be like saying it's an insult if a fast food employee offered fries and the customer said "Nah, I'm going to get them at Burger King instead." It may not be a personal insult but it's still needless snark, and mean-spirited. There was no reason for him to say that other than to look smug/talk down to her. So she snarked him back, cry me a river. If he's not going to show any respect to the staff, I've got no problem with the staff giving back none. There's no reason to do that or to do something like your fast food example unless you're actively trying to show the employee your contempt of either him/her or the establishment. It's intentional rudeness.
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Post by Cyno on Mar 10, 2011 21:00:07 GMT -5
See, I said that to the gamestop dude when I picked up Dragon Age 2. "You want the strategy guide?" "Nah, I've got the Internet." And we just joked about reading strategy guides on the toilet after that.
Of course it helps that the guy's my friend and former co-worker, but if I was behind the counter and someone said that to me, I'd take that less as an insult and more as a joke/shooting the shit.
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Post by lockedontarget on Mar 10, 2011 21:04:23 GMT -5
The way the poster described it didn't make it sound like he was trying to be friendly or joke around.
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